Make sure to protect your new computer accessory. A Geek Squad Protection plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your computer accessory fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
Q: I have bought the steel series artic 3 wired and was wondering what does the warranty cover?
A: Hi there. Thanks for your great question! The Geek Squad Protection for a gaming headset is going to cover manufacturer defects or failures and more recently now - accidental damage! For example, the unit could be returned for something like a frayed cord, no audio out of one side, broken headband, etc. I hope this helps and makes sense. If you have any further questions, please reach out and let us know!
A: If your geek squad protection is still active it will replace the headset if that wheel is broke.
A: Hi there. Thanks for your awesome question. I'm sorry you ran into issues with your headset! That's definitely always frustrating. To get started with this, if you're local Best Buy store is open during this time, you can head in without an appointment, head to customer service and we'll help you swap it out. I hope this helps! If you'd like to call in first to make sure they're open and learn about the process, I'll attach a link following this. You can find information about your local store at www.bestbuy.com/storelocator.
A: Thanks for your question. The keyboard should be able to be replaced. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
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A: They will most likely accept it. Just tell them its an inconvenience for you because you listen to music or something.. I've had a pc replaced, no questions asked just because one of the RGB fan lights stopped working
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