2-Year Accidental Geek Squad Protection

I bought headphones a little over six months ago and the cord on one side isn't working right, with no physical damage. I purchased the "2 year protection plan (Geek Squad Protection Plan) even though this comes with a 2 year factory warranty. So, I went to exchange this for another pair, and even though this has a "2 year factory warranty" Geek Squad removed my purchased "2 year protection plan" stating I used it and would need to purchase this again. Keep this in mind when you waste the $29.99 (price given at store location) to buy this plan that would have been covered through the factory warranty. Basically your not purchasing a 2 year protection plan, are you?

I asked them to add an SSD into my XPS 15. They said they could do that and needed 2-3 days. But in fact, it took about one week and then told me that there wasn't room for the new SSD. I had asked them whether my computer has room for a new SSD and they said yes before they took it for repair. It is not the worst. They returned my computer with my trackpad broken, which was totally fine before the repair. They should have told me that they cannot add the SSD to my computer at the beginning and I wouldn't be so mad if they did so. But they said they could and asked me to pay 200 dollars for the Geek Squad member fee. I give the review after two years because I rarely used my XPS after that. Today I took out this computer once again and realized that I have to warn people that this geek squad is extremely unreliable. I don't expect them to make any compensation now but just hope this review can help people avoid loss from now on.

Works very well and I wasn't expecting it to have a sensor in the middle to scroll pages up and down. I just got it so it's brand new, and so far I haven't ran into any problems. I'd recommend this for work, or just playing video games at home. I personally got this for my 10 year old daughter, and she is very happy with it. It is suitable for Chromebooks, etc. Also quite comfortable, although we need some time to get used to it, because we've had an original mouse for so long. No problems so far, like I said, me and my daughter are very happy with it. Very modern, simple and pretty! Also it is quite expensive, but I got it when there was a clearence, but overall even without the clearence it's excellent quality and very worth it if you want to switch things up a bit! I am satisfied with my purchase.

I ALWAYS ALWAYS ALWAYS purchase the Geek Squad protection when im spending a good chunk of money on electronics! I have had to use the protection a few times over the years and it has always saved me ALOT of money by making sure my purchases are protected! Best Buy is VERY fair and easy to deal with if you ever do need to use this too! I have had protection plans in the past from other business's that are a pain in the neck to deal with once you do have a problem! They will give you the whole run around, make you get ahold of the manufacturer etc etc... Best buy does not work like that at all! They really do cover you question free if you run into a problem over the length of your plan! highly recommend these protection plans as they are priced fairly and even though i have spent hundreds if not thousands of dollars on Geek Squad plans over the years, they have saved me MUCH more money in the long run! I will continue to use Geek Squad in the future for any big purchases we make! thanks for the great service Best Buy!

In the real world electronics break down and need repair. Manufacturers warranty only cover so much. I always purchase Geek Squad Service with every expensive electronic device and I keep buying from Best Buy because of the service. I have not used the service very often, but it is a significant relief to have it when I have had it. I had an expensive laptop that quit working. They sent it in for service and I got it back with 100% functionality. Just be aware you need to set up an appointment with Geek Squad before bringing your item it. The appointment system is also a serious positive game changer. Not all products or services can be accomplished in house and may be sent to Best Buys Service Center and it may take several weeks if they don't have the parts on hand.