2-Year Accidental Geek Squad Protection

Q: What happens if my smart home product fails due to an issue covered by the plan but not by the manufacturer?

A: Geek Squad will replace your product if it is available or reimburse you.

Q: What is the coverage period for this plan?

A: This Geek Squad Product Replacement Plan has a term length of 24 months.

Q: Are there any limitations or exclusions in this plan?

A: This plan covers you if your smart home product fails for an issue covered by Geek Squad but not by the manufacturer.

Q: Does best buy test modems

A: undefined

Q: How does this plan work? I am debating about turning in my cable modem because it dropping connection via coax cable. Will this plan offset the cost with another modem being bought?

A: no

Q: Why is your policy expired on my account for my Hue Color bulbs. When your policy says clearly, that it covers 2 -years AFTER the manufacturer warranty? None of your employees are capable of handling this fraudulent situation.

A: undefined

Q: I had purchase a DVR system w/4 cameras. One of them started showing the image in red, then stopped working. Now I have another one starting showing red, and I expect it to stop working too. Night Owl - C20X Series 8-Channel, 4-Camera. What I have to do?

A: undefined

Q: I have geek squad protection for my Arlo doorbell and it is not working well. What should I do? I think that one of the connectors to the electric cable is damaged. Maybe someone try to pull it out from my door. Many thanks. Best, Juan

A: You can take it to geek squad and they can either fix it or replace it for you. Free of charge since you already have the Geeksquad protection on it. Just make sure you take all the components with you.