2-Year Accidental Geek Squad Protection

If you own the new Galaxy Fold.i would recommend having it.i think it would be expensive to repair if it falls on floor.

I purchased a Galaxy S20 Ultra with the Geek Squad Complete Protection Plan on 7/5/20. At the time the agent advised if anything happened to the phone Best Buy would just replace it. Well, I dropped the phone and it cracked. I took the phone in and was advised it has to be sent to Samsung and is a 3 - 4 week process. The website even indicates: Drops, spills and cracks. Geek Squad Disclaimer 5 We'll replace your device if you accidentally damage it by dropping or spilling on it in the course of normal use. Why doesn't this indicate the phone has to be sent off instead of "replaced"? I read the 16 page Pdf and it talked about replacement or reimbursement throughout it and never indicated the item had to be sent off for weeks. I have an appt with another Geek Squad agent so hopefully the one I spoke with today was ready to leave and didn't really want to deal with me.

I purchased the 2-year plan when I bought my 512GB Z Fold 4. 6 days later, the inner panel would only light up on one side and the other side would have a few pixels that would blink. They replaced the phone for me, free of charge since it had been less than a week. 10 months later, after dropping the phone a few times, it would no longer open completely, it would stop at about 80% and the inner screen protector was peeling. I was told by geek squad that they could send it to Samsung to try to get it covered under warranty but it could take 3 to 4 weeks and they may deny it, or I could use my geek squad protection and replace it. I replaced it. $200 to get a new (refurbish) $2k phone, yes please.

The Samsung Note 20 Ultra 5G is a great phone! It looks great and it's fast - I upgraded from the Note 8 - so it took me a while to get used to both the volume controls and the stylus holder being moved to the other side of the phone. But, I do like the finger print reader placed back in the front of the phone. In fact it's under the screen and works very well! The camera shoots phenomenal photos! The screen looks good, too! Although, I would much rather have a flat screen and so I don't much care for the curved edges which not only makes the phone difficult to hold on to but distorts the image pin the edges. Get yourself a nice phone case to protect your phone - it will be easier to hold on to and also protect the huge camera bump on the back and the screen!

My cell phone died I have always purchased my phones from Best Buy One of the biggest reasons is the customer service. All the associates are knowledgeable in many departments. Marc was our salesman what an amazing young man, He went way above and beyond, Marc didn't try to up sale me, He recommended the phone and the two-year protection, which I agreed on for what I needed. The store showed one in inventory. Marc looked in every possible nook and cranny in Best Buy. to locate the phone. He didn't give up until he found it. Who does that nowadays? That's what customer service is all about, and that is why I will always recommend Best Buy. And the reason I will always be a customer. Thanks again, Marc.