Add-On Undercounter Panel or Handle Install

Panel door fell off next day. No contact info for installers. Cannot use.. installers knew panel wasn’t secured when they left. Said they didn’t have right screws or something. Didn’t seen to know what they were doing re door panel.

The sales rep represented that is and his associate were very knowledgeable in Viking and Bosch dishwashers. Reality was much different. Allan insisted that my existing panel would work on this Viking Panel-ready unit. I told him the Viking HQ technician said it would not. He insisted that he viewed a video which showed it would work. It did not. The stainless steel unit was installed without our desired custom panel. I followed up with Allan three times. Two messages went unanswered. Two conversations went without the promised follow-up. I am stuck with the SS unit which was not what I wanted. This associate is a huge disappointment. He is either highly incapable or dishonest.

Final installation of panel and final dishwasher installation were completed as scheduled and look good.

Great customer service, responsive and quick, worth at least for the first year of new equipment

The crew that came to install the dishwasher was very professional. They knew exactly what they were doing and took care to make sure they kept the area clean and didn't damage our floors. They installed it better than our previous dishwasher had been Since there is quarantine going on right now they were good to keep their faces covered and did everything they could to keep the work area sanitary.