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BBFAN Posted
As seen in photo, I live somewhere very prone to sand storms. Unfortunately this did not have the power to clean any significant amount of sand from the bottom of my pool. There are 2 very tiny non-rotating sweeper brushes and the filter is only a flat piece of removable mesh inside, not a fully enclosed receptacle to catch debris. When you use the included hook to remove the robot from the pool, the robot is pulled up vertically, so all the water and contents are dumped right back into the pool. I was also disappointed to learn that with the new Total Tech program, this item wasn’t covered for repairs/replacement since it was considered a special order online even though the item is not available in store. It previously would’ve been covered under the old Total Tech coverage. Great concept, but didn’t work for me, so I returned it to Best Buy.
Posted
Thanks for your feedback and sharing your experience with us on the cordless robotic pool cleaner Scuba 800. It comes with a 12-month warranty and worry-free customer service from the date of purchase. If you encounter any unforeseen quality issues with your machine, or it just doesn't meet your expectations, please feel free to contact our customer support via email at service@aiper.com. We are always ready to provide you with feasible solutions.
Olga Posted
Our friend recommended this pool robot I was hesitant at first didn’t really think it would work for Our above ground pool but it proved me wrong. It picked up all the fine debris including sand and bugs. It’s easy to use. Make sure it’s charged and let it do its job I would definitely recommend this.
Choo Posted
[Employee of bestbuy] Our family really loves this product. Easy to set up and use. Our winter liner had a whole on it so we really needed help cleaning. This little guy, "scuba Steve " as we call him as a life saver. We have an above ground pool with some wrinkles in the bottom so he gets struck every once in a while. Only advice, when you use the hook to pull him out make sure you keep it level. Otherwise it might dump some of the items out
GarryD1 Posted
This Aiper Scuba 800 makes pool cleaning effortless! No cords, no hassle - just drop it in and let it work. It cleans my entire pool in 90 minutes and parks itself when done. Drains in seconds and stores easily. Powerful suction, lightweight, and so simple to use. My favorite pool gadget!
olchamp Posted
This little guy does a good job and tries hard to clean your pool. If you have an above ground pool and there are uneven places it frequently gets stuck and needs a boost which is very frustrating. Battery is plenty to do the job it’s designed for as long as it doesn’t get stuck.
Unsatisfied Posted
I like that it charged quick. And was easy to clean.But the wheels were too small. Brushes too small. And not enough power. It would park it self before tge job was done.
Posted
We are very sorry for the unpleasant experience. This cordless robotic pool cleaner Scuba 800 comes with a 12-month warranty and worry-free customer service from the date of purchase. If you encounter any unforeseen quality issues with your machine, or it just doesn't meet your expectations, please feel free to contact our customer support via email at service@aiper.com. We are always ready to provide you with feasible solutions.
SigNuSnake Posted
We have used this for about the last week or so. It is a nice novelty to have and it does a decent job of getting most of the dirt and debris on the bottom of the pool. But by no means gets it all. It doesn’t map your pool so it pretty much runs either into your wall or a stream of water from your pool pump and thinks it has reached the end and then backs up or goes forward depending on which direction it was going, we have a 21 foot round pool and it appears to make random passes across your pool. It tends to get some of the same spots more than once while missing other spots completely. It is nice to have in a pinch rather than vacuuming a pool but for spotless cleaning it does not work.
Posted
Thanks for your recognition of our cordless robotic pool cleaner S 800’s cleaning capabilities and sharing your experience with us.It does not support path planning and will turn around after encountering obstacles. This is the random path you see. As long as the battery life is sufficient, most areas of the swimming pool can be cleaned after multiple cycles. It is generally used for daily pool cleaning and maintenance. Should you need any other assistance, please feel free to contact our customer support via email at service@aiper.com. We are always ready to help.
Elizabeth Posted
I do not recommend the aiper S 800 as it caused significant damage to my like new pool liner that caused it to have to be replaced. I contacted aiper customer service for assistance to no avail. They want to blame anything except their product despite adequate proof being provided to them. They even refused to provide their mailing address.
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Thanks for your feedback, and sorry for all the inconvenience. On the premise that the evidence is sufficient and verified to be authentic and reliable, your timely response and active cooperation are necessary for us to identify the cause and provide feasible solutions. We are well aware that timely and effective support is crucial, please feel free to contact our customer service support at service@aiper.com.
GAILJ Posted
I bought this for my husband as he is the one who maintains our pool. It is light weight and does a wonderful job at keeping our pool bottom clean.
Chris Posted
Great product for our above ground . Does a good job cleaning. Holds battery life well and is compact and easy to clean
VicFerrari Posted
My wife yse to get in the pool and take our pool hand-vac and spend 20 minutes minimum vacuuming the pool everyday that she was in it. Now i simply throw this cleaner in and take it out once a day and the pool looks great. It’s simple to use, simple to clean, simple to charge and i really enjoy having it. We have a 21’ round pool and this vacuum gets about 95% of the dirt out, just the small stuff of course.
FEeG Posted
It’s fun to watch this work! However, be sure to get all the ripples out of the bottom liner or it can get stuck. Otherwise awesome product and user friendly!
Cmarrero Posted
I expected more from aiper. If you have a perfect pool no pitch or crease this will be ok for you the slightest imperfection in you pool it will get stuck. Save your money and go for a no name vacuum you will get better results.
Posted
Thank you for sharing your feedback, and we are truly sorry to hear that the Scuba 800 did not live up to your expectations. We appreciate your honest input regarding your experience with your pool's surface layout.
The Scuba 800 is specifically engineered and optimized for flat-bottomed, above-ground pools. While it is designed with dual-drive motors to handle standard, minor liner variations, exceptionally prominent wrinkles or a significant pitch can occasionally disrupt its traction and suction seal, causing it to alter its path or briefly lose momentum. We understand how frustrating it is when a product doesn't seamlessly fit your specific pool setup.
We always stand behind our products and want to ensure you don't feel your investment was wasted. If your pool has more wrinkles or a slight incline, we would love the opportunity to look into your case and see if a different model with a larger clearance or a wall-climbing drive system might better suit your needs.
Please reach out to our dedicated support team directly at service@aiper.com with your Best Buy order details. We are more than happy to investigate this for you and find a satisfactory solution.
Mamaw Posted
This is just what we needed for our swim spa. Works great at keeping it clean in the summer months.
Unknown Posted
No issues yet, I wish the battery life was a little longer but overall it’s cool
Game Posted
Received a defective on and had to return it it would run for less than 20 minutes and then stop. I have had really good luck with these in the past decided to get another one since my old one had finally given up and was extremely disappointed
Posted
Thank you for sharing your experience. We appreciate that you have had good luck with Aiper products in the past, and we are sorry to hear that the new Scuba 800 you received was defective, running for less than 20 minutes before stopping. We completely understand your disappointment.
Please rest assured that this is not the normal performance we expect. We would like to help resolve this for you. Please contact us at service@aiper.com. Our support team typically replies within 24 hours and can assist with a replacement or repair.
Thank you again for your honest feedback and for giving Aiper another try. We hope to make things right.
NicoleW Posted
Worked OK for my above ground pool, but If you have any wrinkles in the lining it will get stuck and reroute itself not giving an allover cleaning. I ended up getting a hand held vacuum instead.
GloriaM Posted
This little pool vacuum is AWESOME! My above ground pool gets a lot of stuff in it from the surrounding trees when the wind blows! It does a great job It is well worth the money! I would buy it again!
DBCooper Posted
Cheapest pool vacuum I found and it works ok. Picks up most of the debris and runs well
VALESKAM Posted
It works well!! Somewhat of a learning curve taking it out of the water. But it’s amazing.