Apple - Geek Squad Certified Refurbished 12.9-Inch iPad Pro with Wi-Fi - 256GB - Space Gray

When I received the product as geek squad certified, I assumed that it would come pristine with no cracks or scratches. The iPad I received had very minor scratching, and a crack that wasn’t visible with the screen on and isn’t visible once fingerprints are on the iPad because of this, I contacted Best Buy and informed them that the product was not to the standards as described on the website and they advised me to go inside to the store when I brought it to the store they provided me a partial refund for the product since it wasn’t up to their standards and I really appreciated the time they took to make this as seamless as possible. Keep in mind when you buy refurbished products that they will not always be perfect and if you choose to return them, you man or a cycle of just getting products that are slightly imperfect and you will be playing a waiting game until you finally receive your perfect product. I was happy that the scratching and cracking was minor and I was provided a partial refund due to this.

I bought the refurbed iPad from Bestbuy for $200 less than the Apple price. It is all I wanted, carefully packed and quickly delivered, with one significant exception. I set up the new iPad and was using it plugged in, when it began to overheat and performed an emergency shutdown on itself. A check of Apple support online told me to: not use the iPad when plugged in, not use it in direct sunlight (a real problem here in Colorado); turn off Bluetooth if not needed; reduce screen brightness. The next day, I was using it without Bluetooth and in a shaded place (but still plugged in) and it again began to overheat. It was also warmer than it should be when using unplugged. I did further research with Applesupport and the tech at the Genius Bar in my local store, and it was suggested that I replace the generic cord and charger (30W) supplied by Bestbuy with the Apple cord and charger(20W) for the iPad. (Cost $40 at the Apple Store, a little less at Bestbuy). This morning the iPad is working without overheating, even plugged in. Turns out that the Apple charger has a chip controlling the voltage which prevents the overheating problem. Since overheating reduces the life of the battery and device, I think it is worth it to replace the generic charger& cord with the Apple charger and cord. Bestbuy should be aware of this problem.

Upgraded from a 1st generation iPad Pro which I purchased at launch. The responsiveness and intuitive interface remains unparalleled amongst tablets. I’m old enough to have watched this product go from a dream concept to an indispensable necessity. Some take for granted how innovative tech has become, and how user familiar apple has made it. The difference from 1st gen is almost immeasurable!

Geek Certified Refurbished means "used". The upper right of the screen had abraisions and scratches, quite a bit. They did not show when the screen was on - if you didn't look for them, but still could be seen. (My feeling is the previous owner placed papers with a staple in their cover/case against the screen.) The device was not the correct color or model number as advertised and on the box. The box had a label on the side that said the advertised model MXT3LL/A, a "Silver" iPad Pro 4th Gen 12.9", 256GB, but the device was marked, and a sticker on the bottom of the box had the model MXR3LL/A, the "Space Gray" model. Finally, the iPad Pro has a USB-C port. But they included a USB-C charger, and a USB-C to Lightning cable. This wasn't going to work! I was forced to take it back for a refund the next morning. This was the second unit of the same I bought. The first unit has someone still paying the Apple Care+ monthly amount, so Apple Support told me I could have issues with the advertised 90 day support, as advertised. That unit also had some scratches in the upper right on the screen, but not noticeable once on. I decided to go with the original one I bought and take a chance - this device was almost 1/3 off. I recommend the item, but check it before you leave the store and expect there to be some issues. The iPad Pro, itself is amazing overall. Just need a little more quality assurance to be labeled "Geek Certified".

Excellent condition, fast delivery, any problems with the item