Customer Ratings & Reviews

I guess it works fine for a refurbished item. It overheats pretty easy. Doesnt always want to charge and sometimes a bit slow. It seems like the battery dies faster than it should. Physically looks great tho. Most likeley sending back

The listing states the year of release being a 2023 model. They send you a 2017 model, and do not take any accountability for their mistakes. Phone reps will tell you to take the laptop into Best Buy and they will exchange the laptop for the right year, when Stores don’t have the ability to do anything along those lines. After they promised a partial refund from the store for the inconvenience and stores don’t have the ability to do that either. I wasted time and money trying to get the laptop I ordered. I talked to 10 different people and all gave me 10 different responses on this issue. The laptop was returned, and a refund was given.

Very old model. No touch screen. Very uses and slow

Stop working screen is off.. no sirve la pantalla se pago y no funciona

Has worked perfectly and was way less as a refurbished model.

Working perfectly. Very Happy with purchase. Would recommend.

I love my new computer so much. It is super fast and the picture is so very clear. I do not think I could ever afford a brand new macbook pro so I was very happy to purchase a refurbished one.

This computer is a 2017 model, not a 2023 model as the specs say in the description of the computer. I checked with a customer service rep before purchase who assured me it was 2023. Upon discovering it was 2017, I was told there is nothing they can do for me, as the return period has ended. The computer has screen glitch/shakes after a month and the screen goes completely black randomly, most days- which can only be fixed by restarting the whole laptop. Would not recommend. This laptop is overpriced and misrepresented.

Best Buy allows incompetent nerds to allow items that haven’t been verified to be shipped… how can something be certified, and arrive unable to work? Isn’t there supposed to be a someone whose checks that the product is working? Apparently not for geeks squad standards. Will never trust a certified refurbished item again. Dimwits

This is the 2017 model which does not work it came as “certified” but doesnt even turn on