Customer Ratings & Reviews

Great product! If it wasn't refurbished, I would say this Macbook is NEW!! BestBuy did not disappoint. Nice size and great speed! I added my colorful Apple sticker for some razzle dazzle!

Great purchase. Happy with the macbook pro. No issues. Product was clean and worked just fine.

The product description for this refurbished product clearly states I would receive an USB-C to Magsafe 3 cable but what got sent instead was Best Buy‘s cheap brand of USB-C cable. Should be fraud.

I couldn’t be happier with my refurbished MacBook Pro 16”! It looks and runs like brand new — super sleek in Space Black and unbelievably fast with the M3 Pro chip. The 18-core GPU and 18 GB RAM handle everything from multitasking to video editing with zero lag. Battery life is amazing, the screen is stunning, and it stays whisper-quiet even under pressure. Truly Apple quality at a smarter price — a perfect mix of performance and value!

The laptop works great, but i did get refurbished. So there is a small dent on the laptop, and the charging cable. Wich leads me to believe, this was damaged, and they probably just made sure it works, then sold it at a discount, saying refurbished. That is an opinion, not a fact, but i believe it has not been refurbished at all. As i said though, everything on it so far works great.

Minor blemish on outside. Set up was easy and quick. Very fast computer and smooth trackpad and keyboard. Apple refurbished is awesome so far and saved $800 from brand new.

This thing is amazing. Not a scratch on it.... The Battery only had a few cycles on it and overall I can't be happier. I got a basically brand New macbook pro for $1599. Glad I took the chance!

Great shape basically new. Works great super fast.

The computer might’ve been good but I won’t know. The wrong machine was sent to me with a 250 gig hard drive versus a 512. Had to return it to a local store and get my money back.

Works almost like new, it only has a little issue with the touch sensor but it’s only sometimes not alway.

I’m absolutely thrilled about this machine! It’s practically brand new (only 19 cycles) and in perfect condition. I did a lot of research, and this was the best price I found for these specs. The Apple warranty lasts for another two months, which is nice.

Great deal. Easy, zero-friction, zero-stress purchasing. Quick delivery. Clear communication. Product works perfectly. Nice!

Exceptional product, the body is in excellent condition along with the screen. I was hesitant at first to order this but it genuinely is an incredible deal for what it’s worth!!

Awesome machine great Laptop very happy. Highly recommended

i am just worried about the battery but luckily i have the apple care.

Did not work, Best Buy employee told me refurbished is when the computer is wiped because it had something wrong with it. I thought it just meant it was used and then certified by the Apple geek squad, but apparently not. He took it back without question and refunded me. The first time I used it, my hot spot showed up and I was able to get online. However every time after that my hot spot would not register. Yes, I know how to use a hotspot, I use it all the time on different devices. So I’m just glad this happened in the return window or I would’ve been out $2,000. I would much sooner buy an open box item than a refurbished ever again.

You get what you pay for with the refurb models… mine had a series of minor scracthes and scuffs and came with the wrong color charger and no origional box of any kind. No charging brick either. You save several hindered dollars, but sacrifice the feeling of having the product from the fiest day as its brand new.

Macbook is in great shape! Everything works wonderfully! No complaints at all :)

Great deal, runs wicked fast, and smooth, I highly recommend one, just as good as brand new.

We ordered this item and instead received a 14 inch MacBook Pro. We attempted to try to get it replaced at the store as well as over the phone with customer service. There was nothing that they could do and our only option was to return it and purchase another one. This was purchased with financing that was no longer available and they were offering nothing to try to make the situation right. We previously had the same thing happen with an open box item. I would not trust purchasing an open box or refurbished item from Best Buy because they do not stand behind it and make the situation right when their employee makes a mistake.