Apple - Geek Squad Certified Refurbished MacBook Pro 16" Laptop - M3 Pro chip - 36GB Memory - 18-core GPU - 512GB SSD - Space Black

I am absolutely loving my Apple Refurbished MacBook Pro 16"! It’s an amazing machine with the M3 Pro chip, 36GB of memory, and an 18-core GPU—perfect for everything from heavy multitasking to running resource-intensive programs. The screen is gorgeous, and the performance is smooth and fast, handling anything I throw at it without a hitch. What makes this even better is the price. I got it for over $700 off the regular price, which is a fantastic deal for this level of power and quality. If you’re looking for a powerful MacBook Pro without paying full price, this is a great way to go. Highly recommend it!

I was pretty skeptical about purchasing this refurbished macbook pro after reading the reviews. However, for the price and what I received definitely mindblowing. Honestly it looks and runs as if it was brand new. Definitely would recommend!

I ordered this refurbished MacBook online, with the assistance of a live rep via chat. I bought this through Best Buy specifically because they offer a product care plan on refurbished computers. When I picked up the product at the store, I realized I had been given the wrong amount of RAM. When calling customer service, there was a lot of confusion because the refurbished MacBooks have a different SKU/product number, and I was advised to take it back to the store. The reps at the store confirmed I had been given the wrong amount of RAM and, additionally, the wrong processor. Since the product was refurbished, they couldn’t exchange for a different MacBook and the only thing they could give me was a refund. It was an extremely frustrating experience, as I had just wasted a week waiting on a product they couldn’t give me. The only option they provided was buying a brand new version of this MacBook, not providing any sort of compensation or solution for the mistake they made. I ended up paying for the new computer in full, not satisfied with the whole experience.

Ordered this item and received a 14inch instead of the 16inch that I purchased. Notified BestBuy and was told a replacement would be shipped out in 3 days. After 3 days, there were no tracking updates and I reached out again only to be told the item was either missing or sold to someone else. I was then told they would find a suitable replacement and overnight it to me. I waited for the overnighted package and yet again nothing came. I reached out again, and was told that my order was under investigation? I had to send photos of the MacBook, shipping boxes, QR codes on the packaging so they could look into it. After providing the requested support for their investigation, I was met with radio silence and after 3 days of no reply, I had to reach out again! After calling and being bounced around from dept to dept, getting hung up on, calling again to try and get the item I paid for, I was told the earliest I could get it was 3 weeks out. I read reviews before I purchased and saw a ton of bad experiences and assumed they were anomalies. I can confirm they are real and I would not buy a refurbished product from BestBuy. 0/5 stars if it would let me.

The worst experience of my life with BB. Ordered the item and received the wrong color that was wrapped in the box that said Silver but received Black. I didn't receive any apologies and nobody at the store nor on the phone were helpful in resolving the issue. I went ahead and returned the item and ordered it again in hopes that this was one time mistake. The second time around, I received not only wrong color again but also the wrong size. I went to the store again and store gave me hard time with returning it in person since "they don't stock refurbished items". Called 1800 bestbuy again and after being on call with multiple representatives for over an hour, all I got was - reorder again and hope for the better answer. I explained that I myself had two back to back issues with one order but looking at reviews I explained that this is clearly a systemic problem where bestbuy is selling an item they don't have and pushing stuff that nobody wants to buy hoping that people will keep it. Dirty way of making business. I encourage everyone to submit complaints.