Customer Ratings & Reviews

My mom needed an upgrade from her iPhone 11 Pro Max and is isn’t super technical about her devices. So I bought her this model and it definitely was the best choice. She wanted a unique color so this red model was the perfect choice. Even though the phone arrived with minor scratches around the edges, it’s still a great working phone with great battery life. She loves the camera and the overall size of the phone compared to having a pro max model. She loves the color and was a worth the upgrade. Great purchase with a great deal at the time!

Great battery … no scratches works awesome!!! I was skeptical since it was refurbished but no worries at all.

Phone looks and works good, I would definitely recommend someone else to purchase

Pre-owned iPhone 14. Working well so far. Not having any issues.

Better than expected............... Working great.

I purchased the I Phone for my wife. She is currently paralyzed after having a tumor removed from her spine. I love her early and she loves her phone and her Apple watch. The communication is all she has now with the outside world. Thank you Best Buy for all the help. You made two people happy this Christmas.

It’s just an IPhone 14, works well for what I need and didn’t kill my bank account like going for a newer model would have

The iPhone was good as new in appearance and functionality. The camera quality is great. You could not tell it was not new.

wanted a new phone but not a NEW phone -- this fits the bill, and is up to date so my Ticketmaster app can be updated! and the battery lasts waaaaay longer

It arrives in very good condition battery 85%, and not big details, It was for sure better than expected

Didnt think good condition would be that great but the phone looks and acts brand new

My Iphone 14 is great!! I love it!! It is easier without the home button.

I think it's a good phone to have. You need to get one for yourself.

Great value for overseas use by family living in the west.

Excellent item lm very satisfied with this purchase

The phone was ok. However, the camera didn’t work. Therefore, I returned it. Of note, I bought three of these refurbished phones. The other two worked fine. Vendors should check these items well before selling them. I had to drive back four hours round trip because of the defective phone.

Incredible value. Excellent condition and super easy to set up.

I bought a refurbished phone from Best Buy, it is defective, a diagnostic test was done in October 2024, they sold me the phone in 4/2025. Now they want me to go to apple for a repairs, Best Buy sold me the phone so they’re liable but does not want to repair a phone they knew was defective.

Best phone I ever had with recommend it for anyone who wants a new iPhone