Q: Are there any additional charges that may apply for this service?

A: Yes, additional charges may apply for the appliance relocation service.

Q: What does this service do?

A: This service will move your old appliance to another location in your home when we deliver your new appliance.

Q: Do I need to do anything to prepare for the appliance relocation?

A: Yes, please prepare the new location for your old appliance by clearing any obstructions that may get in the way.

Q: Does the appliance need to be disconnected before you arrive?

A: Yes, any units that are not being directly replaced must be disconnected prior to arrival.

Q: Will the relocated appliance be connected to utilities?

A: No, the relocated appliance will not be connected to any utilities.

Q: If I purchase a new refrigerator from Best Buy can I have installers move existing refrigerator to another level in house?

A: I hope you had better luck than I did. I paid for this service and they did not move it, citing it wasn’t on their manifest although it was on my receipt. Total disaster I’m looking at two refrigerators in my small kitchen.

Q: Hi I bought my washing machine on April but I wanted to know if I can change the machine because I’m not satisfied with the style of it thank you

A: You can't be serious. If you buy a car and drive it for several months and then want to exchange it for another color is what you are asking and the answer on both is no. Yours is now a used product.

Q: I am scheduled for a washer and dryer delivery tomorrow ( 7/17/20). My old washer will be hauled away and the old dryer is to be moved to another spot,. I've changed my mind and want the dryer hauled along with the washer. Will this be a problem?

A: Call Best Buy and they will readjust the services. I changed my mind about moving my old washer and dryer and they refunded me paid amount.