Customer Ratings & Reviews

Posted 1 month ago

Dear DANIEL,

Thank you for sharing your experience with the ASUS ROG Keris II Ace Wireless Gaming Mouse. We sincerely apologize for the frustration caused by receiving the wrong item and the challenges you’ve faced in obtaining a refund.

As the purchase was made through Best Buy, we kindly recommend contacting their support team directly at 1-888-237-8289 to have your case further investigated or escalated. Providing them with any documentation you have will help ensure they can review your situation thoroughly.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2603023221-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Asus.jpg" alt="Asus" title="Asus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />