Customer Ratings & Reviews

So yet another scooter from the company Bird has arisen. This is my first electric scooter but have now decided to return it to BestBuy. I'll explain why but let's talk about the features about it. Top speed is 16 MPH but did notice every now and then it would go 17.1 MPH which isn't bad if you get it for $399 like I did when it went on sale. It has a nice sleek design with a easy setup of installation which is nice to see all you need is 4 screws to put the handle bar into place with a cable and you're off. It also folds pretty easily which is another benefit. Now lets talk about why I returned it. The main reason as to why was the power/range of this scooter in reality. For one, at best times maybe around half of its rated EPA. That's atrocious for the actual MSRP of $599. Also another drawback is the acceleration/power of it. I looked at the sticker and it has a 250 Watt motor powering the rear wheel. It's not the worst but it can be better for the money. The Unagi Model One E350 has 100 watts more power than this. And also the Unagi is also lighter and has a nicer design than this and is faster with more range. That's all the main drawbacks to why I returned it. The one now I've ordered is the Unagi Model One E350 Ultralight. As of writing this review on the Presidents Day sale it's $489.99 (37% off). Go for it if you see this review!

What an awesome scooter! Not app dependent is what made me buy two Bird Air scooter. Major complaint on the other brand that requires app and bluetooth connection is that when the phone disconnects from the scooter it stops working even when you’re driving and leave them stranded. As any other battery operated vehicle or devices, i hope the battery on this thing would last.

Bought it on the deal of the day saving $200. So it was a good deal. Scooter built very well ride is bumpy because of solid tires. Display is nice but wish it showed the percentage of power left instead of power bars. I tested the speed and distance by full throttle and on the fastest setting. The result was 17 mph was the fastest I got,distance wise I got 7 miles. To get the maximum 15 mile distance, you need to put the speed on the lowest setting, weigh very light, avoid hills and coast down hill. Max weight on scooter is 220lbs and I meet that max weight. I use it for my commute daily and put about 45 miles on it having it for 3 weeks now. Still going strong. Its not a bad scooter but distance on these scooter need improvement. I've asked alot of scooter riders on how much distance they get and most only get half the distance what the manufacturer stated. In conclusion, it's a solid scooter, built well, average battery life, didn't give me any problems yet and fun to ride.

I got it February 2022 and I still have it. Never had a problem with it. I love using it in the summer time and I always have it in my car because sometimes the parking at work gets full and if I parked for like 5 minutes of walking to my workplace I usually used my scooter. Even at work I used it at work too with the permission of the management.

For clarity, I bought this scooter as a leisure device, not for commuting. My first and biggest impression of the scooter is its build quality, as the unit is made entirely from aluminum. Beyond the build, the scooter is fast enough for me to reach its top speed while being on the heavier end of the scale. Battery life is satisfactory, and riding and breaking are quite smooth. My only complaints are the lack of accessories or parts available for this unit and limited app support (Just allows you to change speed levels, control the headlight, view the odometer and battery life). Would have been nice to have the ability to lock the scooter's motor. Beyond this, it is one solid scooter.

The battery does drain a little fast when going on the faster mode but it's worth it. It's not bulky like other scooters and it looks very nice

I bought this scooter for my son who's 17. The scooter looks good and seems to be relatively well made upon initial inspection. It rides pretty smoothly and has decent power. The problem for us was that after a few weeks of use the neck (where the stem passes through the front of the deck) start loosening. Bird had us send it back for repairs, but about 2 weeks after receiving it back the neck became loose again, and we're just weeks away from the 6 month warranty expiring. I reached out to support again almost a week ago (the only way to do so is via an email form) and haven't heard back from them. All in all over about 6 months of owning it we're only had maybe 1 month of operation w/o a loose neck. And once the warranty expires we'll either have to sell it for parts or figure out how to repair it ourselves. If you try to ride it with a loose neck it feels squirrelly and like you have less control.

The scotter is good and solid The only downside is the battery. Heavy and very convenient scotter . Love it

**Review for large/heavy people 300lbs+** Alright! I know many of you have the same question and I will answer it. Can it hold heavy people? Yes, yes it can!! How good does it work? Insanely good!! I’m 314 lbs and I have been using this for about a week. Does not bend when I step on it, runs smooth, runs fast and battery is amazing. Been cruising for about an hour daily and battery goes 100% to 60% on the fastest level. As expected, it slows down when you go uphill but that’s pretty much it. Runs fast, breaks fast and holds my weight. I 100% recommend this if you are a heavy person. My daughter has the Segway Kickscooter E2 and that one bends as soon as I step on it. Great scooter but not for heavy users. This BIRD is the type of scooter I was looking for. You will not be disappointed!

If I could give this a negative star I would. I recently purchased the Bird Air Electric Scooter - Sonic SILVER and was extremely disappointed with the quality of this product. Within a few days of using it, the battery stopped charging and I was unable to use the scooter. I tried reaching out to the customer service team multiple times but was unable to get through to anyone. The worst part was that the company did not offer any refund or exchange policy for this defective product. I would strongly advise against purchasing the Bird Air Electric Scooter - Sonic SILVER, as it is clearly not reliable and not worth the money. Save yourself the trouble and find a better quality electric scooter from a different brand.

[Employee of bestbuy] Love it. Daughter and I jump on together. We are up to nearly 1300 miles in total. Seems to get 5-6 miles on a single charge.

It’s a great scooter, love the minimal silver and appearance, it’s also pretty fast but the battery does not last long sadly. I returned it and purchased a Segway e45 the battery definitely lasts longer.

does the job. distance def not 15.5mi - probably closer to half that lol. max speed actually 16mph. downhill can prob go closer to 20. struggles to climb hills

Great scooter amazing ride , speed amazing , is great ride to my job I use everyday the speeds on this thing is great

The bird scooters are nice these will save you money overtime instead of renting them off of the streets.

So fun! So fast! So worth it! Price is excellent!

It’s a great scooter if you love to carry a brand . It’s pretty solid speeds to go safely . Pair with AirTag or other gps. Never leave unattended..

Thing is awesome. Great price if you can get it on sale. Top quality.

Awesome portable scooter works perfect for events and track days !!

This scooter can be a rough ride if you're not on very smooth pavement. Decent acceleration, decent braking, battery life isn't that great. This is more of a downtown scooter, not for neighborhoods...not knocking bird, I like the scooter, just not exactly what I needed. I bought two and gave them to the kids. The wife and I ride ninebots now.