Customer Ratings & Reviews

Posted 2 years ago

Thanks for the review. We're sorry to hear that the extension was not able to meet your needs. We do hope that you shop our brand in the future, and please let us know if you have any additional feedback. All the best.- Kianna@Café <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 years ago

Hi there. Thank you for taking the time to leave a review – we truly hate to hear your duct cover was bent when you received it. We certainly wouldn’t expect that kind of damage, especially from a new product, and we apologize for any inconvenience caused. We appreciate your feedback, and will send notice of this concern to our team for review. We would advise contacting the dealer you purchased from to address this issue with damage. We hope this is resolved for you soon. We’re available here or over social media if you have any other concerns or questions, or need assistance addressing this issue; we’re happy to help any time. -Sarah@Café <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />