We paid more for this laptop than the chromebook we sat out to buy for virtual learning, but once we realized he needed a better PC or laptop for his AV production class, and got the recommended specs from his teacher & recommended brand from our IT guy, this was the winner! I use it after school hours to do yoga online! It’s a tablet too with a pen!

This laptop has been great on the occasion that I need to work from home. Good size storage and memory, plus a 4K screen! My screen does have a gray mark on it though. Not sure if they are dead pixels, but only annoying when the background is lighter.

I purchased this laptop for my daughter to replace her HP. She needed something that could offer more memory, space and would work faster when creating her podcasts. This is absolutely an excellent laptop and can really only compare to the newest Apple MacBook in terms of all it has to offer.

I have had this computer for a little over a year. I purchased it in late August of 2020 for college and have only used it for web browsing and Microsoft office products. I didn't really have too many issues with it in the beginning but now I cannot use it at all. I used it one day for an assignment went to use it the next day and was instantly given a security key page. It wanted me to enter a bit locker security key that I have never set up. I went to my account to see if maybe one was set up and I didn't know about it but there was no key. I have spent a total of 12 hours and counting talking to Dell and Microsoft tech support regarding the issue. I have done several troubleshooting attempts and was finally told my only solution was factory resetting my computer. I was not happy about this because I had a year's worth of school work, transcripts, projects, and more on there that I would lose. After trying more troubleshooting to try and recover my data, I was unsuccessful and decided to just reset it. Well, I reset it and the problem is still happening. Really hoping my 1200 dollars doesn't go down the drain after just 1 year. Really disappointed and frustrated.

It hasn't been a month and the laptop won't turn on and always has to be restarted if its lid is shut.