Customer Ratings & Reviews

I purchased this Insignia 18 Cu Ft refrigerator during a black friday sale. I am very pleased with it so far. It is energy efficient and runs so quiet I had to check to make sure it was working. The in store process was easy and the salesman was very helpful and knowledgeable of the appliances. The delivery person was very professional and I could see how experienced he was moving the old one out and the new one in a very narrow kitchen. He took the time to explain how long to wait before adding food to the fridge and where to call if I had any questions or problems. Overall a good experience and I would buy from the Midland Texas location again.

The install of my washer dryer and pedestals was quick and easy the team even showed up earlier than expected my house looks more complete

Received my new 75" Samsung TV in perfect condition. Delivered exactly on time with no issues. Delivery men were polite and friendly. Very happy with this new TV? Set up myself with no issues, volume control on remote was a little tricky To understand yet my first encounter with calling BestBuy for help the male service person hung up on me, second call I spoke with a young lady that was very helpful and happy to walk me through the set up process. Now it's very easy to use. Overall Im very happy with this Samsung TV.

The 2 guys that came out were friendly, curteous, and respectful. They measured the door frame and seemed to be careful about moving the old fridge out and the new one in. They were actually a bit ahead of schedule, which i was happy about, and explained what to do if there were any issues.

Excellent tv.And Excellent value Thank you Best Buy

Great TV with a sharp sharp picture! You won’t find any better for the price, and customer service is above none from TCL!

This product is a great product. The Best Buy employees were knowledgeable. The installer was a contracted employee that liked to argue, but overall it was a good experience.

Very professional and explained everything throughly.

The Best Buy technicians that installed my kitchen appliances were skilled and experienced to handle appliance installations. They were professionalism, knowledge, and ability to quickly and efficiently set up my appliances.

Excellent delivery and set up. Very professional.

We have used home delivery for our last 3 purchases and have always been pleased. The Geek Squad bunch with Best Buy are just the best. You won’t be disappointed.

Terrible deliver by best buy. They charged an arm and a leg for delivery just for it not to show up.

I'll leave a review full knowing no one reads these nor do they care to respond or resolve the issue

Just love the stove! Just what me and my husband wanted! So proud to have it! Thank you!

I purchased this as I live approximately 80 miles from the Rockford store, where I made my purchase. I learned when I got there to pick up my 65" OLED, it could damage the set to lay it down on the side. I wasn't happy as this was not explained to me at the time of purchase. But they dealt with me on a reasonable delivery fee, and at the end of the day, I wanted my new OLED TV to reach me undamaged. So, in the end, I was happy they worked with me!

Showed up early in the day. Friendly and professional.

My son just moved to Urbana Va. His small apartment is not so easy to find. Diakon arrived on time and made a pretty hard job look easy. The dryer exhaust required more length which was no issue as they had it on truck. I was worried about the install so far out, Best Buy had it covered and both appliances, Washer and Dryer, are operating very well.

The service was great. The servicemen were well mannered they were on tine and were in and out. They were knowledgeable of the made sure everything was in working condition.

Brand new Pioneer TV didn't have any feet in the box. The delivery crew had already left. There is no way to talk to anyone at a store, by phone. All automated. Had to drive 50 miles back to the store where they took the feet off another TV. An employee did give us a $50 refund on the TV, so that was good.

We also want to share, that Mr Lopez, told us that an independent party, not from Best Buy would deliver the TV. Thinking he meant. . .a company we were astonished to see a young man with a truck. . .BY Himself, deliver the TV, carry it in by himself, and set it up. He was so kind and thoughtful, making sure we knew about the TV, and what he was doing. He told us he had never put this type of TV together, but that did not stop him for a minute, he. . .read over the instructions, and started to put the stand together, then proceeded to place it carefully on the stand and go to setting it up. Step by Step, he explained and answered any questions, we had. . .and told us what he was doing and why. We were so impressed with him. . .I want to say, I remember his name but I don't but you should have records on who delivered it, that was not a Best Buy Associate.. . .He told us his name and I have since forgotten, cause I already wrote a review right after we go the tv. Outstanding service and assembly, plus instructions, to make sure we understoon how to work this tv, showing us the remote and how it works. . . .carefully.