Gas Laundry Center Installation (Regulated)

Best Buy needs to heavily look into their multi-step installation process. I chose to buy and install a new washer and dryer tower from Best Buy thinking it would be the most straight forward option to have everything coordinated professional, including having my old broken units hauled away. In store the associate went through everything and I walked out paying for the works. I purchased the units, paid for an install, and for the haul-away addon. My tower arrived by delivery in two pieces (wash and dryer) without the tower being assembled. This created the first problem, when my installer arrived, he said "Never in my career have I seen the delivery crew not put it together", and said they couldn't do my installation that day because the tower was in two pieces. Okay. I would have to reschedule. Next I asked if he could at least unhook my old unit and do my haul-away. "That's not on my order today." But I didn't have a third appointment for haul-away, so this was clearly a mistake and my haul away didn't seem to be scheduled. Best Buy had to 'return' my stack and deliver a new one. Which still came in two pieces, but this time, the delivery guys just put it together no problem. Great. I asked if they were doing the haul away, because the haul-away was schedule in the Best Buy website for that day. "Nope, we're not licensed to turn off the gas and unhook it." So I assumed the installation professional would also be handling the haul-away the next day. This was not the case, they repeated that it wasn't on their order for that day and that they didn't have a truck for it (they had a mid-sized moving van so I wasn't sure what they meant). So after a full return and reschedule installation, I had my new laundry installed, but my old one was still sitting on my second story in the middle of my tight hallway (where I carry my toddler back and forth, which was now disgustugin). It was about three weeks of back-and-forth at this point. In the middle of this second back-and-forth I had called and spoken with an associate on the phone, saying that the order looked wrong and that the day my haul away was supposed to happen, no one came nor call. So I schedule it for another day completely by itself. They gave me a date and assured me someone would call me. To my later disappointment, I didn't ask for an order number. No one called me. I received no email. No one arrived. I called for FOURTH time, stating that my haul away had not happened. I provided them the order # of my SECOND order (which was all listed as $0 because it was a return + reinstall for the mishaps of the first order, my receipt, which had my original payment on it). When on the phone this fourth time the associate told me two things: 1) Despite ordering a tower unit ("one appliance), my old haul away would be two appliances because I had both a washer and a dryer (although they were on top of one another, they were separate appliances), which I would have to pay an additional haul away for. 2) My last haul away "was booked but not invoiced", and I would also have to pay for THAT one. I reiterated to them that there was nothing 'not invoiced', that my order number had it for free because it was a correction for my initial sale in which they had failed to install and pick up my units. At this point I had my old units unplugged sitting in my hallway for about two weeks. They were dusty, filthy, and had fray shavings over various things just sitting as they were left when first unplugged. Again in a tight space where I needed to carry my toddler through. I did my best to clean this up in the interim but ultimately... To summarize: 1) My first order tried to get my installation people to 'stack' my tower despite being told by install people that the delivery folks were supposed to stack it. 2) I couldn't get a haul away completed until after FOUR attempts. 3) So many orders and schedules ran by that they insisted trying to charge me for haul away AGAIN (and missed the fact that the first sale would 'require two appliances') and I ended up having to call multiple times to get it resolved and scheduled without additional fee. I couldn't believe it. I had chosen Best Buy because I wanted things handled by a professional and sorted system for scale, but in reality, it seemed like Best Buy had contracted out to multiple different parties, none of whom gave a crap when the other didn't do every step exactly right. Photo attached of the hallway conditions I had for a month. :)

Quality Kitchen is the vendor that does Best Buy's installation. The technician, Kyree, did an initial assessment to enable the gas unit to be installed up to code and to account for the particulars of my situation. He returned with another colleague and they worked hard in hauling away and installing the new unit. As installed, the unit works well, draining water and drying laundry well. They were a professional team and I appreciated their trying their best to deliver the best possible outcome.

First set was damaged but Best Buy stood behind the product and delivered a replacement within one week. All in one washer dryer has been working great and it looks fabulous…love the space saving design. Clothes are clean, dryer is efficient.

This combination is performing much better than I expected. It washes our laundry very well. I washed a comforter and 2 schams on regular wash even though there was a bulky setting I could have used. The reg setting spins the load much drier .

Jared and his associate from Quality Kitchens did an excellent job delivering and installing our Washer-Dryer combo. In fact, this was best installment experience we've had in 20 years of replacing major appliances.