Customer Ratings & Reviews

Noticed a few reviews about paper jam errors during setup, this happened to me too and was about to return product. I finally discovered that the black wheels inside arrived at an angle. It seemed correct since they were tight however after some persistence to fix this error, they tell you to pull up the blue piece to check wheels for paper, while that is open, I managed to press the whole wheel mechanism down more into place so that the black wheels were no longer at a slant (mostly the right side was up too high.) They should be level along with the blue handle, which also arrived at a slant. Hope this helps the next person who encounters this problem on a new, out of the box printer.

So Glad we purchased this HP Office JetPro 8020 in exchange for the finicky Canon. From this purchase won’t be going back to any Canon products. The features alone are truly amazing, it’s a true wireless Copier Scanner Fax Printer. It’s like the iOS Apple iPhone operating system in its simplicity. I’m ranting and raving about the app features you can download to any smartphone allowing you have all the printing scanning faxing capabilities from wherever you are. One of the amazing built in features is it automatically orders ink based on what you use and when the ink reaches low it’s delivered to your doorstep. Wouldn’t steer you wrong you get more than your money’s worth with this purchase. Quality - Excellent 5 stars ⭐️ Value - Excellent 5 stars ⭐️ Ease of use - Excellent 5 stars ⭐️

After having a terrible experience with another printer and store I purchased this printer with the hopes it wasn't too confusing and hard to get up and running. As it turned out it has been the easiest to set up and run than any printer I've had in recent years. We are under a remodel and the fact that I can print remotely throughout the house and deck is wonderful. I'm really pleased...

I love this printer is so easy and convenient small but perfect for any space i love that I can print stuff from my phone I definitely recommend this printer to anyone I’m so happy with it.

I absolutely love this printer. I work from home and need to able to print, scan and make copies. This printer was easy to install and connects, effortlessly, to all of my devices. Great print and copy quality. Thumbs up.

Always choose HP. This set-up was very simple. Most all products were sold out at the time of purchase, and this and a laser printer were all there was. At first, I was disappointed. I couldn't be happier with the ease of use. The printer is pretty darn wonderful! I definitely would recommended to anyone!

This printer works great for personal and business! It scans perfectly and it was a easy set up! The HP app is super easy and works great and functions on my phone and laptop super easy!

Needed a good reliable printer to replace my HP 8610 that suddenly quit working at the worst possible time. This printer seemed to have everything I needed and could be used with the insta ink program I had been on. Once it arrived, The set up was quick and easy and printed great. Touch screen controls and wireless printing make it well worth the price.

I use to have an HP 7 years ago and it was a total software disaster. Then owned Epson and enjoyed it until the ink tank took over and what a waste of good epson ink. Then returned and purchased this HP Office Jet Pro 8020 and it's been a wonderful addition to my computer. Software is wonderful and easy to use. The printer is neat in appearance and easy to use. Thank you.

Very easy to set up, it’s very fast & connects with any wireless mobile or computer device with ease.

I bought this printer for my wife because we needed an upgrade from our HP Envy. She is overall satisfied with how fast it prints and scans from the top instead of having to scan page by page. Print quality is really goods too. Also HP Instant Ink is a huge money saver.

Homeschooling has gotten easier since my purchase. Very good all in one for the price. Just a bit big but. It looks good and I love it

Run away from this printer. I bought this printer in attempt to (hopefully) switch all of my printing for my graphic design business from third-party to in-house printing (a much better choice overall). However, this printer failed over and over and over. I've had it about a month and I should've taken it back immediately once I knew, but I gave it a shot and it failed. I've tried printing with every possible setting on the printer, changing my computer settings, printing on different types of paper, printing with PDFs, PNGs, the whole 9 yards and it's still extremely sub-par, especially for the price. The ease of printing is nice, but the quality is what matters to me. I could've purchased the $49.99 epson printer and gotten the same results. Extremely disappointed that I wasted this much money. I attached a photo of a sticker I tried to print. It should be nice, solid blocks of color. Instead, it looks like it was done with watercolor. It's extremely splotchy, and messy. I've never had a printer print this terribly before and I haven't the faintest idea why this one is doing it. For me, this doesn't come within the realm of acceptable. After multiple attempts, I managed to get the splotches out by changing some settings, but it was still dull, lifeless and barely-there color. Not ideal for a business.

The printer has all the features I need. It also has an adequit amount of paper storage. I have had good luck with the printer. Although, it was not easy to set up.

We needed a new printer/scanner for our home office. This checked all the boxes. Set up was easy. The wireless printing from our iPhones and iPads make it easy.

Thus far, it is doing a fine job. Working well and connected to the home internet easily. Set up was simple.

Easy to use, scan to email, which the main reason I bought it. Love everything about it. You won’t be disappointed.

Let’s be honest: most of us see printers as a necessary evil at the best of times. They’re not only complicated machines that can break in a multitude of different ways, they’re ones that are often essential for us to get our jobs done. Fortunately, manufacturers know this, and have been diligently working to make smarter printers that can automate the more annoying steps associated with getting them to work, while also being easier to maintain. The OfficeJet Pro 8025 is one of the latest offerings from HP seeking to make printing a pain-free process, and while I can’t say that they’ve entirely succeeded the progress they’re making is certainly encouraging. The first thing I noticed getting the printer out of the box was how nice and clean the lines are. While it is a full multifunction device they’ve opted for a very minimalist control layout with only a single swing-out touchscreen providing controls and no visible lights or status indicators. It’s a welcome change from HP, whose aesthetic has often leaned towards a much busier look with an abundance of complex curves and physical controls. Given that my printer lives in a corner of my living room so that everyone can share it, the fact that it looks nice and doesn’t immediately draw attention to itself is a definite plus. What I like even more is the fact that all the controls and readouts you’d typically expect from a working printer are still there. Status LEDs are set behind the white front paneling of the printer, and are bright enough to shine through the material when they’re on while being completely invisible otherwise. And the touch screen, while small, is extremely accurate when it comes to resolving where you’re tapping it. Setup was about as painless as it gets these days. Once I had it out of the box and plugged in, instructions appeared to guide me through the initial setup process and get me set up with the mobile app which I used for all the fine detail work, such as joining it to my local network and set up my trial account for the Instant Ink service, which is basically a consumer version of the sort of service contracts you might find in offices where you pay a small monthly fee based on the expected workload for your printer and ink cartridges are sent to you whenever the printer reports that it needs them. From there I was able to print from my cell phone immediately and start setting up the various apps that the printer comes loaded with. Setting it up on a PC was sadly a bit less painless. These days Windows generally tries to automatically install any new printer that appears on a LAN to spare you from having to set it up manually. It tried to do the same here, automatically configuring it to print through HP’s ePrint + JetAdvantage service. The interface worked, and it found the printer, but I couldn’t get it to successfully send a print. Fortunately it was pretty painless to install the printer manually for a direct connection, and once that was done it worked perfectly. That said, one of the nicer features of the printer is the fact that by using its built in apps, you don’t even really need a computer. You can connect directly to your google account and print out anything on your Google Drive it can recognize directly from the front panel. The more security conscious among you (as well as anyone with kids) will also be glad to know that they thought to include a PIN requirement to make sure not just anyone can do this. The system works well, and while I can’t say I expect it to be the way I regularly print stuff there are times I expect I’ll be making use of it. And then you’ve got the SmartForms – one of the standout apps for the product. This is one of the cleverer ideas for a printer app that I’ve seen, allowing you to quickly print out a variety of useful forms and templates on demand. There are some obvious ones like a fax cover page or a weekly agenda (linked to a google calendar account) but what I found particularly appealing was the fact that it can quickly spit out graph paper, lined writing paper (in various forms even) and even games like mazes or sudoku grids. As someone who has regularly run out of graph paper in the past, I can definitely see myself using this feature on a regular basis. There are still a few lingering issues and areas for improvement. There isn’t a native app for OneDrive to start, which is somewhat unfortunate as that’s where I store the work stuff I’d probably want to print without a computer. The interface for the apps isn’t always very clear either. It took me a while trying to print graph paper before I realized that just clicking the “print” button doesn’t do anything until you first tap the preview image it gives you to confirm how many copies you want, and there were definitely a few times in the settings menu where I felt that a slightly larger touch screen might have been nice to have. But overall I’m extremely pleased to have a printer that’ll spit out graph paper on demand and order its own ink for a change!

I'm pretty satisfied. No complaints. My intent was to purchase a printer that was a bit smaller. It is quite large. Other than that it works great. A bit more than I intended to spend as well.

This printer after a year stopped printing in color and only now prints and copy in cyan and or red. Faulty multi printer/fax/scanner