Customer Ratings & Reviews
See more imagesHubble Connected - Nursery Pal Dual Vision 5" Smart HD Dual Camera Baby Monitor with Motion Tracking and Sleep Routine Management - White
- Model:
- HCTNPDVX
- SKU:
- 6513030
Highly rated by customers for:
Customer reviews
Top Mentions
would recommend to a friend
- Rated 1 out of 5 stars
Poor quality and poor customer service
Courtneyk13 Posted
Camera has given me nothing but problems. It constantly lags on the monitor no matter how close I am to the camera, it doesn’t stay charged for more than 2 hours or so and Hubble customer service is the absolute worse…. It took them a month to get back to me and tell me they would send me a new monitor and now I’ve been waiting another month for that monitor with no details. Would not recommend
No, I would not recommend this to a friendBrand response from Binatone Team
Posted
Hello Courtney,
I hear your disappointment, and will do my best to help reverse this into a better experience. I was able to locate your case number and will be reaching out via email through it.
Kind regards,
Cassia and the Hubble Connected Team.
- Rated 4 out of 5 stars
Hubble
AdamG Posted
Its pretty good. Expensive. But serves it purpose.
I would recommend this to a friend - Rated 5 out of 5 stars
Dual cameras.
JuancarlosG Posted
Great camera to keep an eye on baby! Love the dual cameras and monitor.
I would recommend this to a friend - Rated 5 out of 5 stars
Baby monitor
TDRC Posted
Love this monitor it is very high tech great to be able to see everything from phone as well
I would recommend this to a friend - Rated 1 out of 5 stars
Do NOT trust all the good reviews
JamesH Posted
The only reason this gets even one star is for the overall camera quality which is awesome - everything else about this monitor is HORRIBLE! It’s constantly making noises (clicking, beeping, a ‘setup’ voice) at all hours of the night (normally around 2-4a!). The camera is constantly dropping its connection to the parent unit even though we’ve removed ALL hindrances to it except for the bedroom WALL! I am so frustrated with this unit and am unable to get my money back as all the issues came to a head after the Best Buy return window which is ridiculously short. Buyer beware do NOT waste your money on this!
No, I would not recommend this to a friendBrand response from Binatone Team
Posted
Hello JamesH,
The monitor and camera work together through a radio link, and such a link may suffer environmental interference. We recommend, for example, keeping the units at least 3ft away from each other as well as from products that use similar wireless technology to avoid interference. You can also try in a different room to test this further.
To help you with the connectivity issue between the units, I would suggest you reset the units with the following steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn it off and back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
If you need further help, or is there anything else I can do to help and reverse this into a 5 stars experience, get in touch with me via email or live chat. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM201, and put it in the subject. I will get back to you asap.
Kind regards,
Cassia and the Hubble Connected Team.
- Rated 5 out of 5 stars
Very good camera
Tony Posted
This baby camera is just awesome. Surprised me by the Dual view you get to see the entire surrounding your baby. I have not seen such feature in any other baby monitor. Picture quality is so clear and can watch both views simultaneously. Tracks motion , sound alerts and gives me ability to talk to my baby from anywhere. Handheld is descent and serves my purpose with very good range across my big hous
I would recommend this to a friend - Rated 3 out of 5 stars
Where is Hubble Customer Support ???
PatrickD Posted
I have sent 3 different emails to Hubble support and have not received a single response in over a month. I mean honestly guys i don't even know where to begin with the frustration. My wife is due with our first child in less than a week i ordered your product direct from Hubble over a month ago and the status still says order placed ( i actually ordered it twice before that on amazon both times it never showed up and ended up as "Lost in Shipping" status) so ive now tryed to order your product three times and cant even get an email response with a status update. ive now ordered a 4th time from best buy. please respond
No, I would not recommend this to a friendBrand response from Binatone Team
Posted
Hello PatrickD,
We hear your frustration and apologize for such an inconvenience. To investigate the status of your order further, we will need your sales order number or order number. Please contact us at customervoice@hubblehome.com and when you send the email, kindly refer this BestBuy review and the case number I created for you: BVRM481. Thank you for being a valued customer!
Kind regards,
Cassia and the Hubble Connected Team.
- Rated 5 out of 5 stars
TONS of Baby Tech
GeekDad Posted
Wow, great tech in a baby product. The two cameras show the entire room, great to have all that information. Easy to use and set up, the songs and lullabies sound fantastic. Tons of extras with the app
I would recommend this to a friend