IPHONE BATTERY REPLACEMENT

As a long-term, loyal customer, I've always known Best Buy for its top-notch quality of products, but it's my most recent encounter with their Geek Squad service that compels me to pen this glowing review. Their service, especially in regards to my iPhone 12 Pro's battery replacement, was nothing short of extraordinary and exceeded my expectations by miles. When my iPhone 12 Pro started showing signs of dwindling battery life, I knew I had to seek a reliable solution. Enter Best Buy's Geek Squad, a team of dedicated, friendly professionals who turned my stressful situation into a seamless experience. Their expertise and affable demeanor played a significant part in making my experience enjoyable. I was impressed with their transparent pricing structure. The battery replacement service was quoted at a reasonable price of $110, a rate I found both competitive and fair in comparison to other services in the market. This pricing truly reflected Geek Squad's commitment to providing unparalleled service without draining my wallet! The process was handled with the utmost care and efficiency, demonstrating the team's professional skillset and commitment to customer satisfaction. My iPhone was returned to me in record time, operating as smoothly as when I first purchased it. The new battery breathed life into my device, ensuring the longevity I had been seeking. Not only did the Geek Squad resolve my battery issue, but they also took the time to explain the process, ensuring I understood each step, which I found refreshingly considerate. It was evident from the beginning that Geek Squad prioritizes customer experience and satisfaction. In an era where customer service often seems to be a fading priority, Best Buy's Geek Squad shines as a beacon of excellence. Their iPhone 12 Pro battery replacement service was undoubtedly a masterclass in efficiency, expertise, and customer care. It is clear that the Geek Squad isn't just about technical support; it's about trust, reliability, and building lasting relationships with their customers. For anyone out there facing tech-related issues, I wholeheartedly recommend the Best Buy Geek Squad's services. It's not just about solving the problem; it's about the journey they take you on while doing so. Their service is a testament to the fact that at Best Buy, the customer always comes first! I look forward to future interactions with this remarkable team, knowing that my tech troubles will be expertly addressed. Hats off to Best Buy's Geek Squad, truly the tech heroes of our times! Kudos to the Geek Squad for turning a typically mundane task into a fantastic experience!

It was great, they replaced my battery on time. Also gave me warranty of services for 30 days.it went from 63% to 100%

Great service - and Best Buy is an authorized Apple agent - so the parts are OEM and Apple recognizes the work as being done “by Apple”

The battery was replaced on April 5, 2018 on my father's iPhone 6 16GB. On August 5, 2018, the phone would not hold a charge for more than three hours (30 minutes if you actually used the phone). I took the phone out of the case and it was just as it can be seen on the picture in this review (battery expanded and bent the rear chassis and pushed against the screen). We went to the Best Buy the battery replacement was preformed at and they said we couldn't do anything and to take it to Apple. As it was a company phone, it was just replaced by my dad's boss.

Was quoted one price from battery replacement and got to store was charged $20 more! Even on website it was the same price as quoted. Something is wrong somewhere!