Customer Ratings & Reviews

As a long-term, loyal customer, I've always known Best Buy for its top-notch quality of products, but it's my most recent encounter with their Geek Squad service that compels me to pen this glowing review. Their service, especially in regards to my iPhone 12 Pro's battery replacement, was nothing short of extraordinary and exceeded my expectations by miles. When my iPhone 12 Pro started showing signs of dwindling battery life, I knew I had to seek a reliable solution. Enter Best Buy's Geek Squad, a team of dedicated, friendly professionals who turned my stressful situation into a seamless experience. Their expertise and affable demeanor played a significant part in making my experience enjoyable. I was impressed with their transparent pricing structure. The battery replacement service was quoted at a reasonable price of $110, a rate I found both competitive and fair in comparison to other services in the market. This pricing truly reflected Geek Squad's commitment to providing unparalleled service without draining my wallet! The process was handled with the utmost care and efficiency, demonstrating the team's professional skillset and commitment to customer satisfaction. My iPhone was returned to me in record time, operating as smoothly as when I first purchased it. The new battery breathed life into my device, ensuring the longevity I had been seeking. Not only did the Geek Squad resolve my battery issue, but they also took the time to explain the process, ensuring I understood each step, which I found refreshingly considerate. It was evident from the beginning that Geek Squad prioritizes customer experience and satisfaction. In an era where customer service often seems to be a fading priority, Best Buy's Geek Squad shines as a beacon of excellence. Their iPhone 12 Pro battery replacement service was undoubtedly a masterclass in efficiency, expertise, and customer care. It is clear that the Geek Squad isn't just about technical support; it's about trust, reliability, and building lasting relationships with their customers. For anyone out there facing tech-related issues, I wholeheartedly recommend the Best Buy Geek Squad's services. It's not just about solving the problem; it's about the journey they take you on while doing so. Their service is a testament to the fact that at Best Buy, the customer always comes first! I look forward to future interactions with this remarkable team, knowing that my tech troubles will be expertly addressed. Hats off to Best Buy's Geek Squad, truly the tech heroes of our times! Kudos to the Geek Squad for turning a typically mundane task into a fantastic experience!

It was great, they replaced my battery on time. Also gave me warranty of services for 30 days.it went from 63% to 100%

Great service - and Best Buy is an authorized Apple agent - so the parts are OEM and Apple recognizes the work as being done “by Apple”

The battery was replaced on April 5, 2018 on my father's iPhone 6 16GB. On August 5, 2018, the phone would not hold a charge for more than three hours (30 minutes if you actually used the phone). I took the phone out of the case and it was just as it can be seen on the picture in this review (battery expanded and bent the rear chassis and pushed against the screen). We went to the Best Buy the battery replacement was preformed at and they said we couldn't do anything and to take it to Apple. As it was a company phone, it was just replaced by my dad's boss.

Was quoted one price from battery replacement and got to store was charged $20 more! Even on website it was the same price as quoted. Something is wrong somewhere!

I have had my iPhone 13 Pro for almost 5 years and the original battery was not sufficient at all. I had to charge it throughout the day, every day, otherwise the phone would die. On top of that, it would overheat like crazy and was almost impossible to use in the sun or heat. I got a new battery and it was like my phone was brand new. At the end of the day, without charging it throughout the day, my phone still has 20-40% battery. The overheating issue has gotten much better and the phone somehow also runs smoother. This new battery definitely extended the lifespan of my phone and would recommend it to anyone.

my research said when my battery wasn't holding a charge on my iPhone 13 Pro, it was better to replace the battery on that model (in 2026) instead of getting a new phone. So I did, and that seemed to be the answer. New battery holds a charge better--although not as well as the battery that came with the phone years ago. But I'm glad I made the repair, and--although Geek Squad was not ready when my first appt came up, there was a too-long wait, and multiple returns were required (with some more waits)--the job was apparently done correctly.

I wasn't sure if it was going to be worth changing my iPhone battery (my phone is five years old) but I'm glad I decided to do it. My phone feels pretty much like new again, so I'm glad I did it and maybe I'll squeeze a few more years out of it. Geek Squad's service was very fast (job completed and phone ready in a couple of hours) and the technicians were very competent and answered all of my questions. They also ran a phone diagnostic to let me know if the phone had any other problems before replacing the battery, and since it didn't I went ahead with the repair. Glad I did, because I definitely notice a significant improvement in how long the phone lasts before I need to charge it again. Not quite like new, but vastly improved performance. Thank you Geek Squad.

Great professional customer service. Quick same day service. Only took a couple hours. Now my phone is like new again. Highly recommended to have battery replacement done here.

I had no issues with the Geek Squad service I received when I decided to replace the batteries on our two iPhones. However in hindsight, I probably wouldn’t do it again because of the cost of the batteries and what I feel was less performance than what I expected. I probably would grather buy a newer phone rather than replace the battery. Oh well, live and learn.

Got my mom's phone battery replaced in just a few hours, earlier than expected, since we went in before our appointment. Service was quick, friendly, and did what it needed to.

The battery in my I-phone was getting bad. Through a recommendation from the phone itself I went to the geek squad. I usually go to the one in Northglenn. When I first went there without an appointment they were busy and it would take a long time. So I set an appointment. Returned at the appointed time. They worked on the phone-replaced the battery and did a general maintenance check. It was completed in the expected time. It has been working fine. I am happy with it and my phone again. Good service in time expected. Thanks.

A good certified service center. The battery for my phone was not in stock, so I ordered a battery for my iPhone 13 Pro. Within a week they received the battery and contacted me. The next day I left my phone at the service center. The battery replacement was completed in about 2.5 hours. After the repair, the phone holds a charge much better. I’m very satisfied with the repair and the service. Highly recommend.

Phone battery got repaired, only took a couple hours, absolutely zero problems afterwards.

Great help and service. Without an apple store nearby, it was convenient to have Best Buy as an Apple Store provider. When I came in, Geek Squad greeted me and diagnosed to confirm the issue I was having, battery was below 80% capacity. They took it in, replaced the battery, took maybe hour and a half, and before I knew it, my old Iphone performed as new.

Geek squad replaced the battery in my iPhone 13 mini. It was completed the same day. I really didn't want a new phone because I love the smaller phone. Great job. 6 months later and the battery is still holding a 100% charge.

Got my battery replaced as i was at 74% Max capacity and with the new one i get significantly more! Took them about 6 hours or so, think of it as an all day thing. They did end up accidentally breaking the screen while doing the battery replacement but ensured me before-hand that i wouldn’t be charged for that if it were to occur.

Great service! Getting my battery replaced was easy, and the replacement itself was done quickly! Not sure why I waited so long to get my battery replaced, but after regularly having to recharge my phone 4+ times in on day - this replacement was much needed! I am able to go a full day now without having to recharge my phone. The staff was super friendly, and informative as well - answering any questions I may have with expert knowledge.

Actually the Best Buy Geek Squad were very cordial, patient, pleasant and helpful. The reason for the 4 stars is my phone was damaged in the process of repair. Apple replaced the iPhone 13 that was damaged without cost to me. Again your people were helpful. Unfortunately I was without a phone for 5 days.

Although we did not have an appointment, it did not take long to check-in, verify my account coverages, and explain the process, I think things went pretty smooth. The turnaround time to replace the battery in an iPhone 13 was just 1 day. This device did have Asurion Insurance with Verizon, it was still cheaper to go to BestBuy due to my Total Tech coverage, and I am sure was about the same wait.