Customer Ratings & Reviews
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would recommend to a friend
- Rated 4 out of 5 stars
Ice Maker
YbarraF Posted
Good littler icemaker, although a light keeps blinking can't figure out how to run the cleaning cysle.
I would recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
- Rated 5 out of 5 stars
Works Well
WiseToo Posted
It did require extra parts to connect it to the drain, but otherwise installed easily. Makes ice, operates quietly, and looks good.
I would recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
- Rated 2 out of 5 stars
Noisy and ice cubes are very small
Granada Posted
I installed this ice maker in my bar. Not very impressed with the small ice cube size. I thought they would much bigger. The worst thing, it is very noisy!! I had kitchen aid appliances before and never had anything bad to say but this ice maker is not what I expected.
No, I would not recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
Brand response from KitchenAidTeam
Posted
Hello Granada! We manufacture several different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
N/A
JackT Posted
the unit is replacing and older unit i had which was not worth repairing. My only complaint is the data should be more clear that if you cannot gravity expel the water and you need a pump, this should be included as an option.
I would recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
- Rated 5 out of 5 stars
KitchenAid Built-In Icemaker
Installation Posted
Love that the Door Pulls Down and the size of the ice cubes. This is my second unit purchased and would not hesitate to purchase it again
I would recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
- Rated 2 out of 5 stars
Not like the old one.
BillyeH Posted
Hasn't work correctly yet. Bought this because I had one like it before, and loved it. But this one has not worked correctly since I bought it.
No, I would not recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
Brand response from KitchenAidTeam
Posted
Thank you for sharing your experience with us, BillyeH. We apologize for the concerns that you are experiencing with your Ice Maker, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Ice Maker not Draining & Flooding Kitchen
DorothyE Posted
Ordered this ice maker in December. It was delivered late to mid-January and had the same issue with water filling up the ice compartment and overflowing causing a flood. I called to report the issue, had to wait another 3wks for them to deliver a new ice maker and ended up having the same problem. Before calling BestBuy again, I called Kitchenaide and asked for a service tech to come and take a look. The tech from Kitchenaide was very nice and explained that the ice maker is gravity fed and a pump is needed to pump out the water. That's when we realized that the original installers never took the pump out of the original ice maker and transferred over to the not one but two new ice makers delivered by BestBuy. If your drain hose is running across the kitchen to the sink and not downwards into a plumbing line in a basement, the ice maker will not drain. The BestBuy installers should have known to take our pump out of the ice maker we were replacing and reinstall it into the first new ice maker. Heading into the 3rd month of aggrevation with a non-functioning ice maker that cost almost $3,000 and it doesn't come equipped with a pump???? Now we have to pay for another pump (if we can find one) to replace the one taken by the original installers.
No, I would not recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
Brand response from KitchenAidTeam
Posted
Thank you for sharing your experience with us, DorothyE. We apologize for the concerns that you are experiencing with your Icemaker, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Requires additional Drain pump. Low built quality
Darkshu Posted
The Icemaker requires an additional drain pump sold seperately and cost $400.00. The back cover is made of cardboard, yes, cardboard! On the website it shows a thick metal plate. So much for KitchenAid quality build. It is unacceptable from a $2500 ice maker.
No, I would not recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
Brand response from KitchenAidTeam
Posted
Hello Darkshu! We manufacture several different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
As advertised
MichaelB Posted
Great icemaker - good size ice, works fast. Pleased
I would recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
- Rated 5 out of 5 stars
Great icemaker, easy to use
Mauiboy1959 Posted
Love Kitchenaid and had to replace our old icemaker. This one was the same size and better than the old model.
I would recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
- Rated 5 out of 5 stars
Great ice machine
Darin Posted
The ice machine is really nice and quiet. Fits perfect for counter depth. The only negative was it did t come with the water filter internally.
I would recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
- Rated 5 out of 5 stars
Home owner
Wrongapplicant Posted
Looks great. Easy to install. Makes a lot of ice very quickly color of the ice is so clean. Taste perfect
I would recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
- Rated 1 out of 5 stars
Ice Maker never worked
MichaelK Posted
Ice Maker never worked. Took 2 weeks for repair company to look at and then 2 more weeks 2 get parts. Worked for less than and one hour, 2 more weeks to come back out and look at it again, needs new parts that are out of stock. Kitchenaid says they'll fix it soon, very sorry we can't tell you what soon means but we're trying hard.
No, I would not recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
Brand response from KitchenAidTeam
Posted
Thank you for sharing your experience with us, MichaelK. We apologize for the concerns that you are experiencing with your appliance, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Crappy Product.
buyer34 Posted
I would review 0 stars if i could. Do not buy this item, the receiver pump went out in less than 6 months of purchase. KitchenAid is USELESS as far as repairs.
No, I would not recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
Brand response from KitchenAidTeam
Posted
Thank you for sharing your experience with us, buyer34. We apologize for the concerns that you are experiencing with your KitchenAid - 18" 29-Lb. Built-In Icemaker, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
? Improver installed unit
AnthonyR Posted
Water does not drain out & overflowed & caused “flooding “ in kitchen area ?
No, I would not recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
Brand response from KitchenAidTeam
Posted
Thank you for sharing your experience with us, AnthonyR. We apologize for the concerns that you are experiencing with your Ice Maker, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great Buy
user139785 Posted
We love it. We actually installed it ourselves. Very easy to do if you are replacing another ice maker!
I would recommend this to a friendThis review is from KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
