Ordered this ice maker in December. It was delivered late to mid-January and had the same issue with water filling up the ice compartment and overflowing causing a flood. I called to report the issue, had to wait another 3wks for them to deliver a new ice maker and ended up having the same problem. Before calling BestBuy again, I called Kitchenaide and asked for a service tech to come and take a look. The tech from Kitchenaide was very nice and explained that the ice maker is gravity fed and a pump is needed to pump out the water. That's when we realized that the original installers never took the pump out of the original ice maker and transferred over to the not one but two new ice makers delivered by BestBuy. If your drain hose is running across the kitchen to the sink and not downwards into a plumbing line in a basement, the ice maker will not drain. The BestBuy installers should have known to take our pump out of the ice maker we were replacing and reinstall it into the first new ice maker. Heading into the 3rd month of aggrevation with a non-functioning ice maker that cost almost $3,000 and it doesn't come equipped with a pump???? Now we have to pay for another pump (if we can find one) to replace the one taken by the original installers.

Good littler icemaker, although a light keeps blinking can't figure out how to run the cleaning cysle.

It did require extra parts to connect it to the drain, but otherwise installed easily. Makes ice, operates quietly, and looks good.

the unit is replacing and older unit i had which was not worth repairing. My only complaint is the data should be more clear that if you cannot gravity expel the water and you need a pump, this should be included as an option.

I installed this ice maker in my bar. Not very impressed with the small ice cube size. I thought they would much bigger. The worst thing, it is very noisy!! I had kitchen aid appliances before and never had anything bad to say but this ice maker is not what I expected.