Customer Ratings & Reviews

Bike is fantastic and the price was in line with what you pay from the Lectric website. It was better for me to be able to pickup from a store the same day rather then wait for delivery. Best Buy guys were friendly, helpful and my bike was ready to go in minutes. Bike was easy to assemble with their online videos and it is well made. Seat could be more comfortable, but they do offer an upgraded one if you want.

I’m a 59 year old man with bad arthritis and bad knees and I’ve missed riding bikes the most until know. I bought the Lectric XP 3.0 e-bike and love every minute on it. The ride is so comfortable with speeds up to 32 when peddling in level 8. Great traction on the tires. I love the quick responce throttle. I also added the rear basket to hold more stuff on the rear rack. I put 77 miles on it the first week i had it. There is nothing better than an effortless ride on my e-bike while catching a great Breeze and seeing the world. My girlfriend bought one two weeks later. Oh and did i say they fold and fit in the back of your car for more adventures.

This is my second e-bike and I chose this one for its fat tires and folding option. I love how easy this was to assemble, quite amazing actually! It is much lighter than my other bike and it was easy to place in the back seat of my sedan. I’ve driven over 100 miles and feel so safe on this bike. The fat tires are giving me a good workout as I keep the settings low to increase my workout. Drives well on packed sand and paved roads. I was surprised to see this at Best Buy! I ordered and picked up the same day. This newer version got great reviews and I’m happy to add to that!

An excellent and reliable bike that helps me commute between home and the office, even during the current cold season, since I’m not able to buy a car yet. It’s fast, and the battery lasts long enough for my needs.

It's an amazing bike if you're mechanically inclined you won't have to spend much in terms of upkeep. Ive had mine for 25 days and put 111 miles on it so far. I had to learn a lot about bicycle repair because there were certain clicks and pops coming from the rear end after 50 miles, I ended up tightening the spokes, adjusted the derailer, adjusted my brakes all to no avail. I deflated my tire to find the screw holding the rear fender on was loose so I tightened it and my bike is now silent other than the brakes that are notoriously loud (but they stop and they're hydraulic). Overall 10/10 experience.

It has been better purchases than made the quality of material that the bicycle is made the battery life is very good the use after work for a 2 hours of use , I start charging and its duration is approximately 6 hours and I bought some accessories of very good quality I recommend to go to the store take a walk with the family to the park to the beach or to the city I recommend 100%

One-Star Review: Great Bike, Terrible Customer Service from Best Buy I want to start by saying that the Lectric XP Step-Thru 3.0 is an amazing bike. It performs exceptionally well, is fun to ride, and lives up to the hype. However, my experience with Best Buy has been nothing short of a nightmare, and that is why I’m leaving a one-star review. When I received my bike, the advertised $177 Cargo Package was missing. I contacted Best Buy’s customer support to get this resolved, and after waiting on the phone for 54 minutes, the agent hung up on me. I called back and spoke to another agent who not only refused to help but also stated I couldn’t escalate the issue to anyone else. This second agent, based in a remote call center, was dismissive and rude. They told me my only options were to work it out with the manufacturer or return the bike to the store for an exchange. An exchange would require a 3-hour round trip, and it’s unreasonable to expect customers to do that for something so simple. All I asked was for Best Buy to ship me the missing Cargo Package. The response was shocking—they refused to take ownership and insisted the issue was between me and the manufacturer. As a last resort, I tried their online chat service. Once again, they pushed me back to the manufacturer or suggested I make the trip to exchange the bike. This lack of accountability has turned what should have been a simple fix into an incredibly frustrating ordeal. After a quick search, I discovered that missing Cargo Packages are a common issue with this product. Yet Best Buy seems to do nothing to proactively address it or take care of their customers once the sale is complete. I’m riding and enjoying the bike now, having adjusted it to fit me, but the experience has left a bitter taste. I will happily update this review to 5 stars once Best Buy takes responsibility and sends me the missing Cargo Package. Until then, I cannot recommend buying this product through Best Buy unless you’re prepared to deal with their unhelpful customer service. It’s a shame that a great product is marred by such a poor customer experience.

This was a great transaction. Delivered as it was supposed to and easy to finalize assembly. If I were to buy another one, Best Buy would be a place to buy it from.

All the good thing: I found a bike in my price range, and it came already assembled, which was a must for me. My knees are bad, so I needed a, throttled bike. It has a fast take-off All the bad things it's hard to stop, and it's too heavy.

So far so good.. it runs smooth and i get alot of compliments

My e-bike is great, at the beach more. Thank you Best buy

Great electric bike that pushes people like me out of the Lazy Couch.

Love this bike ride smooth. Worth the price can take anywhere. Good for different types of trail

Great.¡¡!!@!!@@!!@@@@@@@@@@@@@@@@@@%$$$$$$$$$$$$$###

I bought this bike for my wife and she loves it. Bought another one for myself in black. We put the seats in the back to carry the kids. Great buy.

This bike is so amazing i use it daily and it’s so comfortable and reliable in the wet wether and for long distances with the big battery

A ton of fun. Well worth the price. Only dislike is no brake lights. Only a rear red light that doesnt get any brighter when you brake. Besides that nitpick... great bikes. Wifey loves hers also.

UNBOXING: The unboxing experience of the Lectric XP Step-Thru 3.0 Long Range wasn’t difficult, but did require a bit of time. You will likely need some needle nose pliers to remove the large staples from the top of the box, but once you’re past that, everything else is pretty straightforward. The bike was pretty easy for me to lift up vertically out of the box, even though it arrives folded in the box. Once you have the bike out, there is a ton of foam padding wrapped around the frame of the bike for shipping, so you’ll spend quite a bit of time pulling those off the frame. There are also numerous zip ties with safety warning labels you’ll want to read before removing them with a pair of scissors, as well. Other than that, inside the box is really just the bike, a set of keys, the pre-installed removable battery, and a charger. ASSEMBLY: The first-time assembly was pretty straight forward for me, but I would advise finding the online manual or video tutorial on setup because there were definitely some things I missed. Lectric didn’t include a printed manual in the box, but there were QR codes, and finding the online guides were also easy to find from Lectric’s website. I did need a T5 torx screwdriver to secure the display, and I also needed a T10 torx screwdriver to secure the control pad, since both of these were not tightly secure on arrival. Everyone will have a different preference for where they want to place these, so I’m fine with that, but not everyone will have these screwdrivers handy, which might cause some friction during assembly since they don’t include these drivers in the box. For your first time setup, you’ll need to adjust the seat position and install the handlebar which was very easy while the stem was folded over. After that’s done, the rest of the steps are just folding sequences—secure the stem from folded position, secure the frame from folded position, and secure the pedals from folded position. Do it in reverse to fold right back up. It’s overall pretty easy to do, and once you’ve done it a couple times, it doesn’t take much time at all to fold up—easily less than a minute. BUILD / FEATURES: The bike itself is made of aluminum and weighs in at 64 lbs with the 7lb battery installed— at least according to Lectric. If I lived in an upper story apartment, I probably wouldn’t love carrying this bike up and down some stairs, but it could certainly be folded up and put into a smaller elevator if that’s an option available to you. With that said, it does feel fairly lightweight despite its weight, and maybe that has more to do with its shorter length compared to a lot of other bikes. Lectric also opted to use hydraulic disk brakes which are quite effective. The brake pads may exhibit a bit of noise until reaching a 50-100 mile break-in period, but this is expected. You should also get a professional tune-up after this break-in period, as well. The kickstand feels confident, and keeps the bike more vertically upright, so it doesn’t lean to the left as much as other bikes. One important thing to note is that the key must be inserted and turned in-line parallel to the frame to turn the battery on. Without this, the display will not turn on and you won’t be able to use the electric features of the bike. You will, however, be able to use it as a normal pedal bike. Some may find this quite inconvenient, as there are other bikes that do not require a key to power on the bike. Additionally, there is a backlit LCD display, a twist throttle, a headlight and rear brake lights, as well as a rear cargo rack that you can attach a basket to. You can additionally purchase a front basket attachment, but it won’t fold nearly as well if you use both baskets, so I’d limit it to one basket if you want to fold. RANGE: The battery is rated for 14Ah at 48V which Lectric claims under the Class 3 unlocked mode (meaning up to 28 mph) could yield 65 miles of pedal-assisted use under level 1 PAS. Whereas if you set it to level 5 PAS, you can expect 25 miles of Pedal-Assisted use. Lectric also claims roughly 30 miles of use on just the throttle alone. It’s important to note that the bike peaks at 20 mph on only throttle, so it can only achieve 28 mph with pedal assistance. In practice, I do think this is pretty accurate. Most people will probably not experience 65 miles of pedal-assisted range because the electronic assistance is so low in PAS 1. Generally speaking, I think level 2 and 3 PAS were most comfortable when operating under flat conditions, and hill climbs may need higher PAS levels or throttle-only use. COMFORT: Riding the Lectric XP 3.0, I do think the saddle is a bit too rigid for my liking, but this is going to be a very subjective experience from person to person. With that said, I was able to partake in an hour-long ride without too much discomfort, but I wouldn’t want to go on a longer ride without purchasing a better saddle. However, I do like that the saddle and the stem can be positioned reasonably lower or higher, making it flexible for shorter and taller riders. The handlebar grips are comfortable, and I haven’t personally experienced any discomfort. And since you can adjust the position of the digital controller, you should be able to find a reasonable location that feels comfortable for adjusting your pedal assist levels. CONTROLLER: The controls are like most other controllers. As long as the battery is on, you can hold the power button to turn on the backlit digital display. You can press the [+] or [-] button to increase the pedal assistance, hold the [+] to toggle the headlight, and press the power button to toggle between different metrics on the display. The user manual also explains how you can customize some of the settings including the top speed from 20 mph to 28 mph for a Class 3 e-Bike. While I won’t divulge into all the settings here, I do think it’s worth looking at and customizing some of the settings to your liking, as it can help make for a riding experience that better suits your personal needs. OVERALL EXPERIENCE: The Lectric XP 3.0 is a 7-gear bike, which gives it more versatility compared to some of the cheaper single-gear e-Bikes on the market. If you ever run out of battery, you can still operate it like a normal bike with the benefit of having gears so you can maximize speed against physical effort. Whereas most single-gear e-Bikes would be pretty unpleasant to ride without pedal assistance under more challenging conditions. Folding up the Lectric XP 3.0, I wasn’t able to fit it into the trunk of my 2019 Subaru WRX, but if I had a hatchback model, this would be perfect. However, I could fold the rear passenger seats down and manage to get it through the rear passenger side door, but not without some additional effort. I also had a train commute and found that I could easily fold up the Lectric XP 3.0 into a spot that was often unoccupied. It was more compact than other bikes, and was overall unobtrusive to other passengers on the train. CONCLUSION: Overall the Lectric XP 3.0 Step-Thru Long Range eBike is a winner in my testing. While it could use some improvements in comfort, I do feel as though its folding versatility makes it very appealing for commuters, and given its ability to support rear and front cargo baskets, it becomes even more appealing for those who need to carry some cargo.

Fantastic for the money. High quality with very little issues. White one is wifeys'. She loves it.

I love the bike it's so good ando SO eficient ando it so confortable