Level Lock (Matter) – World's Smallest, Most Beautifully Designed Matter Over Thread Smart Lock Works with Apple Home Matte Black C-E24U

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Rated 4 out of 5 stars
Error message
BrianaG Posted 1 month ago
I have my lock set up to the max ft to lock the door so while I’m on my way out I can lock it because that sounds more convenient however that is not the case, I can be just a few feet from it when I’m literally like 8 or less steps away from the door & it wont lock it always comes up with a Errorr message.
I would recommend this to a friend
This review is from Level - Lock (Matter) – World's Smallest, Most Beautifully Designed Matter-Over-Thread Smart Lock - Works with Apple Home - Satin Nickel
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Brand response from LevelHome Team
Posted 1 month ago
Thanks for sharing your experience. I’m sorry to hear the auto lock timing isn’t working the way you expected. It definitely shouldn’t be giving you error messages when you’re only a few steps away. We’d love to take a closer look and help get this working reliably for you.

When you have a moment, please reach out to Level Support at 1‑833‑453‑8354 or support@level.co. The team can walk through a few quick checks to pinpoint what’s causing the error and get your lock performing the way it should. <img src="https://s3.amazonaws.com/stratos-logos/logos/levelhome.png" alt="levelhome" title="levelhome" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Customer reviews from Level
Syndicated rating, 4.8846154 out of 5 stars with 26 reviews on Level.
See all Level reviews

Customer reviews from Level
Syndicated rating, 4.8846154 out of 5 stars with 26 reviews on Level.
See all Level reviews

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would recommend to a friend

Rated 4 out of 5 stars
Error message
BrianaG Posted 1 month ago
I have my lock set up to the max ft to lock the door so while I’m on my way out I can lock it because that sounds more convenient however that is not the case, I can be just a few feet from it when I’m literally like 8 or less steps away from the door & it wont lock it always comes up with a Errorr message.
I would recommend this to a friend
This review is from Level - Lock (Matter) – World's Smallest, Most Beautifully Designed Matter-Over-Thread Smart Lock - Works with Apple Home - Satin Nickel
Unhelpful (0)
Report Comment
Brand response from LevelHome Team
Posted 1 month ago
Thanks for sharing your experience. I’m sorry to hear the auto lock timing isn’t working the way you expected. It definitely shouldn’t be giving you error messages when you’re only a few steps away. We’d love to take a closer look and help get this working reliably for you.

When you have a moment, please reach out to Level Support at 1‑833‑453‑8354 or support@level.co. The team can walk through a few quick checks to pinpoint what’s causing the error and get your lock performing the way it should. <img src="https://s3.amazonaws.com/stratos-logos/logos/levelhome.png" alt="levelhome" title="levelhome" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Error message

BrianaG Posted 1 month ago

I have my lock set up to the max ft to lock the door so while I’m on my way out I can lock it because that sounds more convenient however that is not the case, I can be just a few feet from it when I’m literally like 8 or less steps away from the door & it wont lock it always comes up with a Errorr message.

I would recommend this to a friend

This review is from Level - Lock (Matter) – World's Smallest, Most Beautifully Designed Matter-Over-Thread Smart Lock - Works with Apple Home - Satin Nickel

Unhelpful (0)

ReportComment

Brand response from LevelHome Team

Posted 1 month ago

Thanks for sharing your experience. I’m sorry to hear the auto lock timing isn’t working the way you expected. It definitely shouldn’t be giving you error messages when you’re only a few steps away. We’d love to take a closer look and help get this working reliably for you.

When you have a moment, please reach out to Level Support at 1‑833‑453‑8354 or support@level.co. The team can walk through a few quick checks to pinpoint what’s causing the error and get your lock performing the way it should. <img src="https://s3.amazonaws.com/stratos-logos/logos/levelhome.png" alt="levelhome" title="levelhome" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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