Customer Ratings & Reviews

I bought this to replace my Surface Go 2 that just kept struggling with what I needed it to do. I use it mainly for loading D&D character sheet PDFs, some occasional coding, digital art, and web browsing. It's fully backward-compatible with older Surface accessories I had used with the Go 2 (a Surface Mouse and a 4th gen Surface Pen). The battery and processor on this device are both excellent and I'm able to use it for several hours without worrying that the power will run out. I haven't tested exactly how long it can go on a full charge, but I'm not exactly using this as my main computing device, just a light companion device for on the go, which it excels at doing. As far as refurbished devices go, this purchase was stellar. The price was decent for an excellent open-box quality, and I saved a few hundred dollars for a device that looks and runs like it wasn't ever touched after opening. This does not come with a keyboard, which is unfortunately standard from Microsoft at this point. I bought one separately (also refurbished), but again the combined price was well below what I would have paid for a brand new sealed-box device without the keyboard.

Handy little tablet. It’s fast and portable an the battery last a long time.

I bought this surface pro 13" 11th generation refurbished. I went to pick it up and I am glad I opened it in the store. They had give me the 12" surface, which is different from what I bought. To not make the story long after talking to the manager I left the device there and got the money back. After that the same day I found out another surface pro 13" in another best buy and got it. The only reason I put 2 stars is because the manager was friendly and I genuinely felt he was trying to make it right e en though he wasn't able to do it. What I can tell you is check very good the item you buy and if is not what you bought send back right away and try to get someon from management to tell them to make it right. At the end I got a better product for a better price but I had to look for it, no one offer me a good solution. You can find good items at good prices, but you need to do your research and check very good what you are getting.