Customer Ratings & Reviews

This will be my 3rd year keeping this protection on my purchases. I am very pleased with it. Best Buy already has great return / exchange policies ADD this TOTAL membership, a no worries comfort.

I can't tell you how much I have been grateful for this protection plan stuff! First smartphone I buy myself that is anything beyond the price ranges described as "budget," and it gets utterly obliterated within the first few months (by the way, the phone - a Pixel 8 Pro 128gb - still worked after being run over an unknown amount after falling off the roof of my car on the way to work) with a completely shattered screen and bent body. They replaced it after collecting information and without any hassle, ridicule, shaming, or trying to find loopholes to weasel out of honoring their plan. Then, the one they replaced it with had a SIM card slot defect, which I actually took in for a WARRANTY replacement, but they simply took it on the protection plan and even told me the 256gb version was on sale - so I just upgraded to that for about $16. All they did was ask a few questions, respect I might know what I am talking about, and skipped right to confirming my sim didn't work in my phone and then in an available test phone. I was in and out, both times, in under an hour. I now have the flagship phone I wanted, and now feel confident Best Buy will have my back on their plans for my purchases. P.S. I get the protection plan automatically with purchases for upgrading to the Best Buy Rewards membership - the top one. I STRONGLY recommend you get that even if you only make one major purchase that year!

I have had this Total Tech with Best Buy for years band after I needed to use it because of a breakdown of my old phone they stood up and replaced at the price I bought 23 months ago. Well worth the money!

This is a great phone. I baught it for its camara and batterylife. It has a very good sounding speakers. I would say best smartphone speakers. The screen is gorgeous. You can watch very high resolution videos, goes super bright to use in day light and super dim for darker environments. Battery life is awesome. If you have minimal use for phone, like call text and occasional internet surfing then this Device lasts upto 2 days easily and it charges surprisingly fast. The 200 Mega pixel camara and 10x clear image zoom is pretty handy.

I am overall very pleased with the Motorola 2023 Razr Plus. Its performance and software functionality have exceeded my expectations, making it the first phone that has tempted me to put down my iPhone—though I have no plans to make a permanent switch! One drawback is the limited availability of protective cases for the Razr, which can make it difficult to keep safe given its flip-phone design. Additionally, while the phone itself is excellent, it’s worth noting that it may not retain its value well in the second-hand market, impacting trade-in opportunities with carriers. In summary, I recommend the Razr Plus for its impressive features, but I advise potential buyers to consider its resale value and protective options.

I feel very happy with my new phone, I liked the service as they attended me, the ease of how the product is handled and more than anything the quality and experience I had with the device I do not change it for anything.

I feel so special being A. Best Buy special remember. I think I am the NB protect to take area of a and so far. Any problems I've had they've come right today. Rescue, no charges, just great customer service, thank you. For let me be a part of the greek squad

It's we'll Worth it, to know that my products are covered and protected gives me Peace of mind, I can't rest easy.

Beautiful cellphones for everyone is comfortable

Had an S7 for several years & this phone replaced it. My primary reason for selecting it was its smaller size . Overall I am happy with it but agree with othets feedback mentioning poor battery life I have to charge ot twice a day with minimal usage. Overall, not sure I would purchase it again. Happy with photo quality.

This phone has been great! I’ve had it since October 2022 and I absolutely love the ease of use, excellent photos and videos, and the overall performance. The camera is hands-down one of the best I’ve used—photos come out sharp and vibrant, even in low light, and videos are smooth and clear. The phone runs fast and reliably, with no lag in everyday use, and the interface is clean and intuitive. Battery life has held up well over time, easily getting me through a full day. I also appreciate the regular software updates and security features, which make the phone feel current even after a couple of years. Overall, the Pixel 7 Pro has been a solid, dependable phone that still feels premium. I’d definitely recommend it to anyone who values a great camera, smooth performance, and a straightforward, user-friendly experience.

When I use the best buy protection anytime I have a problem with my product the workers that I speak too have great attitudes and are quick to respond to any questions I have and they are also quick to give me options for the product I bring in and when they do that I leave feeling really happy knowing that best buy has such a great program!

I had a very good experience with Best Buy Protection. The process was simple and the customer service was very helpful. When I had an issue with my device, they handled the claim quickly and explained everything clearly. It gave me peace of mind knowing my product was protected. I definitely recommend Best Buy Protection for anyone buying electronics.

Felt like I was pressured into getting this phone, and felt like I overpaid for it. Overall it's a great phone just not worth the money, especially when the s26 is cheaper. If I can upgrade for your charge I would love to do so. Contact me if that is available thank you.

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Great Buy. For the past couple of years, I've been getting BestBuy's protection, and I can agree it's as great as they say it is. It's really been a save for with my family's earbuds, computers, and more. It's a no brainer especially with all the uncertainty that can happen with anything you buy.

I can get help from the Best Buy geek squad for most everything.

Monthly Best Buy Protection is a monthly protection plan that can be added to most electronics and appliances purchased from Best Buy. The plan covers accidental damage, defects, and power surges, and it can be renewed for up to 24 months. The cost of Monthly Best Buy Protection varies depending on the product being covered, but it is typically around $10 per month. The plan is easy to sign up for, and it can be done online or in-store. If your covered product is damaged or defective, you can file a claim with Best Buy. The claim process is simple and easy, and Best Buy will typically issue a refund or replacement product within a few days. I have used Monthly Best Buy Protection on several occasions, and I have always been happy with the results. The plan has saved me a lot of money on repairs and replacements, and it has given me peace of mind knowing that my electronics are protected. If you are considering purchasing an electronics or appliance from Best Buy, I highly recommend adding Monthly Best Buy Protection. It is a great way to protect your investment and save money on repairs and replacements. Here are some of the pros and cons of Monthly Best Buy Protection: Pros: Covers accidental damage, defects, and power surges Easy to sign up for Simple claim process Can be renewed for up to 24 months Cons: Can be expensive Not all products are covered May not be worth it for some people Overall, I think Monthly Best Buy Protection is a great plan. It is affordable, easy to use, and it can save you a lot of money on repairs and replacements. If you are considering purchasing an electronics or appliance from Best Buy, I highly recommend adding Monthly Best Buy Protection.

What on earth did I do without you guys? They add a level if comfort.... I feel empowered to use and not afraid to gain knowledge on the profucts and even upgrade due to the geek squad. They are fantastic!

I purchased my protection for my laptop to make sure it was covered by my warranty ran out.