Customer Ratings & Reviews

Best Buy Total takes all the worry out of owning electronic devices or appliances when something breaks down. Just one phone call to Best Buy and they handle the rest.

Although I am not happy that BB has removed some of the perks of their Total, I would not be without it. Not a year has gone by that I have not used it at least once. Geek Squad works on my laptop remotely, sometimes for hours, to get a problem resolved. I'd be in deep trouble without BB Total.

I have done this a number of years and found it invaluable for dropped and broken screens, water damage, and other mishaps or malfunctions not your doing...i find i use the coverage for some unknown event each year.

Product is good . Little expensive. Yearly purchase. Did you it often. Geek squad was good. On line geek squad was a little tough. Did not understand the person , language barrier. English language was not good.

This Best Buy Geek Squad Protection is Well Worth the Subscription. I wouldn't be without it. I have called them and taken my computer in to them at Best Buy several times over the years and they have always fixed the problem. If they can't do it over the phone with you then they get you in right away at the Geek Squad Repair Center.

Outstanding and prompt service by appointments that even run on time. Patient and knowledgeable technicians no matter what time of day or day of the week.

THE BEST BUY TOTAL "YEARLY SUBSCRIPTION" OFFERED BY BEST BUY IS A MUST HAVE FOR YOUR BEST BUY ELECTRONIC PRODUCTS. IT IS CERTAINLY WORTH THE INVESTMENT AND SECURITY OF KNOWING THAT YOUR PRODUCTS ARE COVERED. BEST BUY EXCEEDS OTHER COMPANIES PROMISES TO STAND BEHIND THEIR PRODUCTS. BEST BUY IS JUST A PHONE CALL AWAY WHEN YOU NEED THEM !

The Geek Squad at Best Buy is the best thing I ever did for myself. They are always so friendly and help with every problem I have had, even when my questions were clearly pretty stupid. They made me feel like my problems were their problems and not stupid at all. I love these people!!!! Thank you from the bottom of my heart!!!!

I love having this protection plan. Something always goes wrong with my devices, and it's great knowing there are experts that are able to help. It can sometimes be something I work out over the phone with someone, or can take the device in if I prefer. I've has a Best Buy plan for about 10 years, and will keep renewing it.

Becoming a member of Best Buy is a great idea. We save on products just by being a member. And installation, setup and delivery of items are FREE. Also, if we have any issues with our computer (up to 3 computers) we just bring it down (or make an appointment!) and it's taken care of. Very knowledgable employees!

Love the benefits of Best Buy Total membership. Geek Squad call in is great and usually can resolve any questions/problems. Will make house calls for set-up. Will take-in/recycle old equipment. Offer discounts/coupon towards new equipment/software.

My Best Buy Total Coverage Plan has been a lifesaver many, many times since 2011. That's why I have it automatically renewed every year. My only complaint is the turnaround times that have increased to 5 business days or more. Five out of five stars!!

I have greatly appreciated this coverage of my electronic purchases! I am glad I made this decision!

I continue to be very satisfied with the overall price and service. The associates are very welcoming, helpful, patient, etc. I was a little disappointed that Geek Squad yearly subscription is now a separate purchase!

I've had geek squad support for many years from Best Buy. I really appreciated the home visits (at no cost) since I am handicapped. The knowledge and professionalism is great. I realize the cost will go down, but the free home visit is no longer free.

My Best Buy Total Yearly Subscription is worth the money that is paid. It is good to have this subscription because as we utilize laptops, tablets and cell phones it is good to gain advice from the experts on how to maintain them for a long time.

I needed help transferring all of the contents of my old laptop to the new one. Best But sent someone to the house and in less than an hour (I had lots of family video on it) he had it transferred, tested and explained. I'm very happy with the service.

Had the Geek Squad for years and they have helped me with every computer and appluance I've purchased. Saved me tons of headaches and money when we purchased a new dishwasher. No delivery charge, installation or haul away. Never been disappointed.

I love my Best Buy Total they have help me with my lap top , printer and phone and is just a phone call away . They are knowledgeable , polite ,quick , and makes any stressful situation melt away

Having this program give us peace of mind when we have a problem with one of our electronic items. We simply call the 800 # or take the item into the store. So easy and personable. We always can count on Best Buy and their services.