Customer Ratings & Reviews
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would recommend to a friend
- Rated 4 out of 5 stars
Takes a beating, charges fast, very reliable
Jessicasdd Posted
This camera serves its purpose. The battery recharges fast so that I don't have to have it down long. A couple hours, maybe. Various chime options can make it fun. Being able to see what is happening at my house is the best. The subscription is cheap and allows 99 cameras. Location doesn't matter. I have one at my house and one at my moms. My mom's was ripped off of her house by police looking for my cousin. We thought they took it. We found it three weeks later in the side yard. It had been run over and the housing was flexed. It turned right on and reconnected like nothing happened. My only issue is being able to talk to people through it. For some reason I get horrible feedback. I have to work with Roku to find out why. But I do highly recommend these.
I would recommend this to a friendThis review is from Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Brand response from Roku Support
Posted
Hi Jessica, thank you for choosing Roku and for sharing your feedback. We are here to help! Please ensure that both the Roku Smart Home app and your camera are updated. Additionally, make sure the speaker on your camera is not covered or obstructed, and that it is placed away from loud noises that might affect the sound quality. Check that your camera has a stable internet connection. If necessary, try restarting your router or moving the camera closer to it. If the issue continues, please don’t hesitate to contact our customer support team at https://support.roku.com/contactus for further assistance. We hope this helps! Jessica, Roku Customer Advocate <img src="https://s3.amazonaws.com/stratos-logos/logos/roku.jpg" alt="roku" title="roku" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
Not worth it, software issues
CHRISTINEP Posted
I purchased it and it worked for a week great perfectly and then all of sudden instead of the events playing back all I got was a blurry stock picture. I tried everything but eventually returned it for new one. Well the new one worked for 2 minutes and same issue, so I called Roku and spent a couple hours with support, only to be told they did not know the cause and would escalate the issue. So they emailed me and it again worked perfectly for 2 days and again blurry stock picture. I returned it not sure what the problem is but I am done.
No, I would not recommend this to a friendThis review is from Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Brand response from Roku Support
Posted
Christine, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Jessica, Roku Customer Advocate <img src="https://s3.amazonaws.com/stratos-logos/logos/roku.jpg" alt="roku" title="roku" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
I love my doorbell camera great quality
RashettaH Posted
The best it notification on my TV and phone I love it
I would recommend this to a friendThis review is from Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
- Rated 1 out of 5 stars
I wouldn’t buy
DonnaL Posted
No good u less you pay for it to capture who comes in and out of your yard. You should not have to pay to see . For it to record ok but to just see who has been in and out like when you first get it you shouldn’t have to pay for a subscription. You use to be able to look u see events and see who has been there but now it won’t show you anything h less you pay. My Roku 360 shows around without a subscription. I will sell this and by another one like I have Another thing picture quality is no good h less they’re right in front of the camera. You cannot tell who it is 20 feet away and supposed to work 30 ft away
No, I would not recommend this to a friendThis review is from Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Brand response from Roku Support
Posted
Hi Donna, thank you for sharing your feedback! We completely understand how helpful the events and still images can be after receiving a motion notification. Your input is valuable to us, and we will share this with our product team. The quality of the images and videos can be affected by the internet connection. To ensure optimal performance, please make sure that both the camera and the app have a stable internet connection. Try restarting your internet and modem, and consider temporarily moving them closer to the camera to see if it makes any difference. Additionally, ensure that both the app and the camera are up to date. If you need further assistance, please don't hesitate to contact us at https://support.roku.com/contactus. We hope this helps! Jessica, Roku Customer Advocate <img src="https://s3.amazonaws.com/stratos-logos/logos/roku.jpg" alt="roku" title="roku" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great product
VIRGINIAN Posted
Works well, great sound and video quality .. Easy to install, great product and customer support
I would recommend this to a friendThis review is from Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White