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SamsungKnobs Posted
To be honest, I purchased this last year so this is the 1 week after 1 year review... Functionality, overall very good, the rear mid burner is STRONG. great for quick boil and large pans. The wireless is of zero use, does not control anything on the stove at all. Big gripe... the knobs. A pain to clean around, too close together, should be something magnetic or easily removable AND most important, be made of metal, not just look as if they are. DO NOT PLACE A WARM POT ON TOP OF THESE KNOBS to get away from heat or make space. they MELT and they cost close to $100. each from Samsung. that's $500 for a set of 5 on a $1000. stove. Mine was out of warranty by 3 days and they would not even discuss it. So really, the biggest grip is Samsung themselves, they are not the easiest company to deal with though their products are overall quite good. Their support is severely lacking and their opportunistic extortion is unforgivable. Might not seem like an issue... stove knobs. Who knew! I'm sick about it and deciding whether to buy anything Samsung ever again. (which is a fair bit)
Espilbert Posted
I installed this cooktop 3 years ago and everything works great but the knobs are very poor quality. Currently 3 of them are broken because the base of the screws are made of plastic. That's not the worst, there is no generic part on the market to replace this and each original Samsung part costs $150. It's crazy to pay almost the same price of the product for the knobs.
Posted
Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your cooktop.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your cooktop.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148046557) to help our team pull up your information when you message us.
Thank you.
-Ricardo
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wireles Posted
Great value! Easy to install and keep clean. Yo will love this cooktop.
This review is from Samsung - 30" Electric Cooktop with WiFi - Black Stainless Steel
LiliC Posted
This cooktop is everything i expected it to be. It's beautiful and just the right size for all the cooking I do for my family of 5. I'm thankful that I was able to purchase it at a great price. Thank you Best Buy for the best prices and excellent quality of appliance!!
DaddyClause Posted
Looks great, and workss great . 5 burners to make cooking easy. All dials easy to read and multiple size burners on 2 of the choices. Only drawback is the top has to be spotless to look great and since its black you can see when you miss a spot
SteveC Posted
Heats up quick and cooks very evenly. Definitely a step up from what was installed when we moved in. Wifey said that it’s a little tough to clean around the knobs, but they are removable. Don’t bother trying to connect to the WiFi feature…not worth the trouble IMO.
MattB Posted
Quality of cooktop is fantastic. Heats pans up quickly, maintains consistent heat throughout. A much needed upgrade from previous cooktop. 4 stars due to one little nit - I wish the two lower cook stations were spaced down lower on the unit. On the left, I can fit two pots, but cannot fit two medium sized frying pans. Not an enormous problem and doesn't impact me 98% of the time.
PJohnson Posted
Bought the samsung cooktop for our new home. So far I have really enjoyed it. It heats up very quickly. Fairly easy to keep clean. I do worry about scratching the surface so I am extra careful when cooking. Otherwise this is a great product.
Tigger Posted
easy to install and works great. the large burner heats fast and is great for boiling water for pasta. I like the lighted nobs, easy to see if it is on. wireless works, but seems pointless. you can't use it to turn a burner on or off.
AhmedGawad Posted
I bought it a month ago. So far I’m pleased with the performance. I had previously owned GE profile appliances and had problems with the dials & printed marks wipes off in spite of lite cleaning within a year. I hope this one will stay with the marks a little longer
AxelM Posted
After 4 years of have this it works but the knobs start breaking just by turning them and only works now
Posted
Hi AxelM,
We know how convenient it is to have a replacable knob on our cooktop. We are here to help you with it.
This model supports the knobs, and the part type is DG94-01480A.
If you will be replacing your broken knob, you can purchase it from our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/products/dg94-01480a
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146650653), and it will help our team pull up your information.
^Rodel
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Near Posted
Get hot very quick and easy to clean. Good quality too
Posted
Hi there Near, I am glad to see that you are liking the quality of your new Samsung Cooktop. We are glad to be the choice for your home and welcome you to our family. ^Brad <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Royal9552 Posted
So far so good! I have only had it for a short time. Heats up fast. (Do not walk away until you have gotten us to how quickly it heats) My old Kenmore cooktop was OLD.
Scarsella Posted
Overall a clean, sharp stovetop. I am starting to be not very impressed with their help center!!
BaytownGirl Posted
Love the sleek design but hard to keep finger print free. Had to cut part of my underneath drawer and the bottom was a little deeper on the right side then my last stove top
MuhammadU Posted
Hard to clean when greasy stuff around the burner and expensive
aliarch Posted
Just exactly what I needed. The size is just right and it heats very quickly. It is very responsive to temperature control. It has a sleek modern look, is well made and was worth the wait. It is pricey, but you get what you pay for.
Navycook Posted
Works much better than my old stovetop I now look forward to cooking on my new stovetop not to mention it looks great.
1moe Posted
My only complaint is that this the knobs are so bulky when everything else is such a narrow profile.
Posted
Samsung is pleased to hear you like it, 1moe! Thanks for taking the time to leave us feedback. ^Lena <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
MonicaL Posted
I really like this cooktop. It’s sturdy and love the 5 burners. One of them is actually a warmer but I still love it. Food cooks pretty quickly.