
The Samsung 5.9 cu. ft. Freestanding Electric Range offers a powerful, flexible cooktop that cooks faster with 5 specialized elements. True convection distributes heat throughout the oven faster and more evenly, saving more time than traditional ovens. Rapid Boil offers intense heat and precise control, for fast and even cooking.
A: We just had our oven delivered and hooked up. We ran the burn in and sure enough, the cooktop is pretty hot. I can touch it but I wouldn't leave my hand on it. Tried placing a plastic container on it to see if it melted bu it did not but it definitely seems too hot. I called Samsung tech support and they said, "It is normal for the cook top to get hot during baking with a glass top stove." I informed them that I have had several different glass cook top stoves over a period of 25 years and never had one that I couldn't touch if I was baking. The support tech was not phased, " Did you see the warnings in the manual about the cooktop getting hot"? "Yes I did, after I bought and installed the oven. Are you saying too hot to touch is normal for this oven?", I asked. "Yes sir, the glass cooktop does get hot when baking. That is a normal problem, I mean normal operation for this type of stove.", he tech replied again. Anyway I certainly would not prepare anything on this stove top while baking at higher temps. It will probably start cooking before your done preparing it.
Q: Does this oven have a light control button so you can see inside the oven without opening the door?
A: Yes it does have a button. The light also goes on automatically when door is opened which I really like.
A: No I wouldn't say it is normal. Having mine raplaced due to appearance of burn spots under the glass. If anything else happens with this brand I will change products altogether.
A: Mine does as well. It helps circulate the heat in the oven and bake more evenly is what I have been told. The third element only comes on when you choose convection bake. I have bought a convection cookbook to help me understand how to use it better.
Q: Can convection be turned off if required?
A: Great question Angela! This range has separate controls for convection bake and standard bake. For more details about the options and features, check out the control panel diagram in the User Manual. You can download the manual using this link (https://bit.ly/2AVsPaH). ^Jecca
Q: What do you use to clean oven bottom if you don’t want to use self cleaning?
A: I'm happy to help with this! I have this link (https://bit.ly/3reMM2Q) that has all the best ways to clean the inside of your oven. ^Jecca
A: Hi Diane! The manufacturer's warranty for this range is only for one year. However, if you'd like to contact us directly, we would be happy to see how we can best assist you with this. Just reference ticket number 1142812623, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca