Customer Ratings & Reviews

the instillation was good and no damage was done when being delivered

Choose this look because it was different from the stainless steel. Looks good on the refrigerator, easy to clean.

Looks nice on the refrigerator. Door panel make it looks very different from other bespoke refrigerator

I have been so frustrated by this entire process! I ordered our fridge in February we received it on May 14th minus the top panels and my $150 in gift cards I received with purchase were canceled so that was a slew of phone calls to sort out itself. Then today I thought the top panels were arriving but turns out it’s only 1. Lucky for me the nice tech that was on his way said he would just combine the appointments and come with both panels next week. Here’s to hoping they arrive as I’m really over making phone calls. I spoke to a very sweet lady named Dawn with customer service. I feel like I’ve earned a $400 gift card after having all the issues I’ve had to deal with. It’s been pretty disappointing.

Awesomeness. This was perfect. My fridge looks great

Color match was spot on with existing panels. I’m glad we chose this color.

Love this system!!! I got white because I couldn't change the color on the top where the computer screen is. Otherwise I would have gotten the light blue

Love them.. i want more colors. They cwme really quick

It’s been a great moment to get help from Best Buy even though there was a little glitch.

Im still missing one door glass sinse april and i was suppose to get it in August and now they are telling me will arrive at the end of November

My wife and I absolutely love this refrigerator! We set out to replace our 12 year old Samsung and had the snack/deli drawer as one of our must haves for the new fridge. We also wanted an efficient way to fill up our water bottles as we felt we wasted a bunch of time waiting on our existing water station to fill. The beverage center in the bespoke fridge is nothing short of amazing. Quick, filtered and perfect temperature. Comparing to other fridges with water/ice supply in the doors, we felt the beverage center still took up less space. Other manufacturers have what looks like an astronauts backpack in the door that takes up a bunch of space. We’ve already used the beverage center more than enough to justify it. As if that weren’t enough, the craft ice and the AI/TV just top the cake for sure. We are excited to put the SmartThings app to use and build recipes based off our ingredients, search ingredients in our fridge from our grocery store, or simply listen to some Spotify while we spend time cooking in the kitchen. We do have the automatic door options enabled but haven’t used them too much to be honest. Our kitchen is still brand new but the Samsung appliances have not disappointed at all.

This fridge is huge and nice looking. I get so many compliments on it. Love the water pitcher, the ice trays and the beverage drawer. Very happy.

The beverage center is so awesome. The pitcher refills quickly and don't have to worry about people holding the door while getting water. Dual ice maker in the freezer is a bonus. Pay attention to the weight of this critter and plan accordingly if installing yourself. Would recommend this refrigerator. You won't be disappointed.

Needed to replace a panel on my brand new fridge due to a large scratch from workers remodeling my kitchen. The panel came in with exterior package torn up. UPS tracking had two notations on “item being damaged”. Sure enough there was a half dollar sized dent in the brand new panel! I sent a complaint in to Best Buy and the y wrote back saying they were sending it to a different department. Haven’t heard anything but crickets! Poor customer service. At least get back to me! This is a brand new fridge with a brand new panel replacement and I am unsatisfied! The fridge itself is great but hold a lot of fingerprints as it has no handles — even with polishing.

So far so good. This is just the panel for the fridge but the color is awesome. Love the option to customize. I do suggest having a micro fiber towel handy to clean the fingerprints off. And no harsh chemicals being used to clean since these are glass.

The panel has a great look, better than stainless steel. I had to order the fridge with stainless steel panels and wait for the install of these. I’m still waiting on the last one, right side panel and I’ve had 4 dates for that. They keep having issues getting it from Samsun for some reason. That explains the 4 star and not the 5. It’s very annoying keep getting delays.

Easy to install and looks great. Adds some color into the kitchen that normally doesn't have much choice in their appliance color. PS: Make sure you get the ones for the exact model of Refrigerator. We got some similar for the middle and bottom sections and did not fit

The Samsung Bespoke Panel is very nice. The install went well. The instructions, not so great. But I was able to figure out how to install from the images on the instructions (and Youtube).

I liked the look of the orange glass panel on the fridge which is easy to clean. I got tired of trying to find products to clean my stainless steel refrigerator which left marks on it. This color gives it a nice pop of color. Eventhough, the color is bright; it may not go with all types of kitchens but the color has to do with how it makes you feel. I like it a lot.

This bespoke panel like all others are easy to install and completely change the look of your fridge. Would recommend if you like to change up your style like me.