Customer Ratings & Reviews

They sent the tablet without the S-Pen, and with a FILTHY random Apple charging block. I spent $800 and had to spend HOURS arguing on the phone and in person that they sent me the item but missing parts, and that Best Buy should honor their own listing and give me what I paid for. The first customer service person said that I would have to return the tablet to get a new one with the missing parts... but there weren't any more refurbished items so I wouldn't be able to get one back. So, my only option was to return it and have nothing. Then after I got sick of their customer service agent talking over me and interrupting me, I hung up and called back. The next person said "oh they can just give you the missing parts off the shelf, just go into the store" "yes, they have it in stock", which I did. I drove to the nearest store (30 minute drive) and the cashier (because Best Buy no longer has a Customer Service desk, great job Best Buy) said "no, that's not how it works" then tried to tell me that the customer service agent isn't a Best Buy employee so they don't have any idea of how things work. After arguing with the manager for a few minutes, they finally figured that the part is no longer sold by Best Buy, that the Customer Service agent lied about the part being on the shelf. They also lied about being able to exchange the missing part in store. Since there was no available refurbished models that my only option was to return the table and get my money back and walk away... but I had already put a screen protector and spent HOURS try to solve Best Buys incompetence. The manager agreed to give me a gift card to cover the cost of buying the missing part from Amazon, but they wouldn't compensate me for the filthy, random, and incorrect Apply charging block. So, I had to pay out of pocket to get my own charging block (because I don't trust the garbage that Best Buy sent me). I encourage anyone reading this, shop somewhere else. This was a horrible HORRIBLE experience. I had to spend HOURS of my life arguing with a company for them to do the bare minimum and honor what their own listing said. To make them fulfil their own promises and not just steal my money. I will never give Best Buy money again. I hope no one else does.

Battery life,durability display ,great performance