Customer Ratings & Reviews
See more imagesSamsung - Open Box 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - White
- Model:
- OBX WA55CG7100AWUS
- SKU:
- 6571399
Customer reviews
- Rated 1 out of 5 stars
Worst experience
Unknown Posted
worst experience with best buy, purchased 3 major appliances and the service sucks!
No, I would not recommend this to a friendThis review is from Samsung - Open Box 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - Brushed Black
Brand response from Samsung
Posted
Dear BestBuy clients,
We understand your frustration about the experience you had with our service. Let us assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
DON'T BUY SAMSUNG
etb1 Posted
BEWARE Samsung appliances - their customer service is beyond awful and the appliances are not good. This washer is lovely with good capacity but it overbalances at the drop of a hat, it leaves clothes SOPPING with repeated rinses when it does overbalance, and it leaves a lot to be desired in terms of actually getting things clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello there,
We understand the difficulty when the washer goes unbalanced. Let's address this immediately.
Here is a guide for steps to take if the washer goes unbalanced. Please click on the embedded word and, choose the "Did this resolve your issue?" option to access the complete diagnostic. Also, kindly watch the video included.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147680234) to help our team pull up your information.
Have a great day.
^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />