Customer Ratings & Reviews

Posted 2 months ago

Hi Vlad,

We are truly heartened to learn that your upgrade to the BRAVIA 5 has been such an impressive experience! The incredible brightness and contrast of our Mini LED technology really do bring a whole new level of excitement to live sports, streaming, and gaming, and it is wonderful to know that the fast Google TV interface is making it easy to enjoy it all.

Thank you for choosing Sony to be the home for your favorite entertainment!

Regards,
Dominick

Posted 9 months ago

Hello BioAbyssal!
Thank you for sharing your review of the Sony Bravia 5 TV. We are delighted to hear that you find it to be a perfect blend of price and quality, offering a fantastic viewing experience at a competitive price point. Your feedback on the Google TV experience and the near-perfect blacks is greatly appreciated.

The unit's smart features, including voice control and personalized recommendations, enhance your entertainment experience, making it effortless to find and enjoy your preferred content.

We appreciate you choosing Sony!
Best regards,
Estefany

Posted 7 months ago

Hi Raskell,
Thanks so much for sharing your feedback on the K-55XR50 TV!
It is fantastic to know that you found the right opportunity to purchase this TV and that you feel the Sony BRAVIA picture quality is outstanding.

This model features our Triluminos Pro display technology, which provides a wider palette of colors, and includes Google TV built-in for easy access to all your favorite content and apps.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Posted 8 months ago

Hi Curtisey,

We are thrilled to hear that the picture quality of your 55" BRAVIA 5 Mini LED TV is a much-needed improvement over your previous TV, and that you are enjoying the various color templates for customization! The BRAVIA 5 features the XR Triluminos Pro technology and a new Mini LED backlight system designed specifically to deliver those vivid colors and detailed contrast, making for a truly spectacular picture.

Thanks for choosing Sony.

Best regards, Eliab

Posted 10 months ago

Thank you for your feedback, Seanm!

We are so pleased to hear that you had a great experience and that everyone was so helpful in your purchase of the K55XR50 television. We designed this TV to provide a premium and user-friendly experience, and it's wonderful to know that you are happy with it.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Posted 6 months ago

Hi Geojeff,

We are thrilled to hear that you're enjoying the great quality and ease of use of your new BRAVIA 5! It’s wonderful to know that the channel transitions and multimedia functions are working smoothly for you with the new remote.

Thanks for choosing Sony.

Best regards,

Eliab

Posted 1 month ago

Hi KEITH,

It brings us great joy to hear that you are completely satisfied with your new BRAVIA 5! We are glad that the brilliant picture quality, sleek design, and excellent sound performance are enhancing your viewing experience, and that the hassle-free setup with your cable remote made getting started a breeze.

Thank you for making Sony a part of your home entertainment.

Regards,
Dominick

Posted 1 month ago

Hi TODDB,

We are very glad to hear that you had such a seamless setup experience and are enjoying the exceptional picture quality and features of your new BRAVIA 5. Knowing that you plan to choose us again in the future is the highest compliment we could receive.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Posted 2 months ago

Hello CliffordS,

Thank you for choosing Sony!

We're elated to hear that the helpful associate and thorough inspection made your decision easier. It’s wonderful to know you’re enjoying the K55XR50 TV and the seamless setup with Google TV. Your kind words motivate us to continue providing great products and service.

Best regards,
-Fred

Posted 7 months ago

Hi Hunter,

We are pleased to hear that your new BRAVIA 5 is delivering that sharper, high-depth image you were looking for! To help reduce the motion blur you're seeing during sports, we recommend going to Settings > Display & Sound > Picture > Motion and adjusting the Motionflow settings; specifically, try setting Smoothness to a higher level to help the TV's processor track fast-moving objects more effectively. Regarding the YouTube TV lag, you are likely correct that the service or app itself is the bottleneck, but ensuring your TV's software is fully updated can often help the processor handle those navigation commands more smoothly. Thanks for choosing Sony and for being a long-time member of the Sony family!

Best regards, Eliab

Posted 1 month ago

Hi Happycustomer,

We are very glad to hear that your new TV is living up to your expectations with its crisp picture quality, vivid colors, and lightweight construction! Upgrading after ten years is a major milestone, and we love knowing that you continue to trust us with your home entertainment.

We appreciate your feedback regarding the remote size and the transition to digital audio connection options. If you still want to use your favorite wired headphones, you can easily connect them by using an inexpensive optical-to-3.5mm analog audio converter plugged into the TV's optical port. We are also glad to hear that the built-in sound equalizer settings are helping you tune the audio to your liking!

Thank you for your continued loyalty and for being a cherished part of the Sony family.

Regards,
Dominick

Posted 10 months ago

Hi DavidM,

We are genuinely pleased to hear you are enjoying the significant upgrade with your new 55" BRAVIA 5 Mini LED TV! It is wonderful that after many years of enjoying your 2016 model, you can now experience the major refinements, especially the precise backlighting and superior performance that brings it up to the quality of your 950-series TV. Thank you for your continued loyalty to BRAVIA!

Thanks for choosing Sony. Best regards, Eliab

Posted 9 months ago

Hi Rick,

It's great to hear that you find this model to be reliable, offer a great picture, and work exceptionally well. We are also thrilled that your previous Sony TV provided you with eight years of constant use—that speaks directly to the durability we aim for in our products.

Thank you for calling the BRAVIA 5 a "rock solid product" and for giving us a five-star rating!

We really appreciate you being part of the Sony family!

Regards
Dominick

Posted 1 month ago

Hi RANDY!
Thank you so much for your feedback on your new K-55XR50 television!
We are delighted to hear that you are enjoying the bright picture quality and that the built-in ATSC 3.0 tuner is working superbly for your over the air broadcasts.

To help smooth out the volume swings between loud and quiet moments, we highly recommend turning on the Voice Zoom or Auto Volume feature in your TV’s audio settings. This feature is designed to automatically balance sudden shifts in sound, making dialogue much clearer and preventing loud action scenes from overpowering the room.

Find more details here: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675536.html

Thanks for choosing Sony!
Warm regards,
Estefany

Posted 7 months ago

Hello Mike,

Thank you for choosing Sony!

We're elated to hear that your K55XR50 TV was ready to use right out of the box and easy to set up. It’s wonderful to know the vibrant colors have made watching sports even more enjoyable for you. Your positive experience encourages us to continue delivering products that enhance everyday moments.

Best regards,
-Fred

Posted 7 months ago

Thank you for sharing your review, DuffMan!

We are ecstatic to hear that you find the K-55XR50 to be an amazing TV and that the picture "looks gorgeous" across every type of content—from standard definition (SD) all the way up to 4K, PS5, and sports!

Your praise for the "Vibrant and accurate colors," user-friendly interface, and great sound quality is incredibly rewarding. We are delighted that the XR50 is delivering an A++ experience for all your viewing needs.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 6 months ago

Hello TheShoe,

Thank you for choosing Sony!

We’re honored to hear that the sleek and slim design of your K55XR50 TV integrates seamlessly into your room. It is gratifying to know that the color accuracy and screen performance have contributed positively to your viewing experience. Your feedback is invaluable as we strive to provide products that combine style and quality at a competitive price.

Best regards,
-Fred

Posted 9 months ago

Hello Montezumameister,

Thank you for choosing Sony!

It brings us great joy to hear that the K55XR50 TV is making such a positive difference for you! We’re glad the slimmer design, enhanced remote features, improved sound, and user-friendly tools are all contributing to a better experience, especially with easy installation. Your feedback truly inspires us to keep delivering products that bring comfort and convenience to every user. Thank you for sharing your thoughtful review!

Best regards,
-Fred

Posted 3 weeks ago

Hello CHRISTIANH,

Thank you for choosing Sony!

We couldn't be happier to hear that the K55XR50 TV delivers exceptional picture quality and smooth scene transitions, especially during live sports. Your praise for the color clarity means a lot to us, and we appreciate your recommendation. It’s feedback like yours that inspires us to keep enhancing the viewing experience for all our customers.

Best regards,
-Fred