Customer Ratings & Reviews

Posted 7 months ago

Thank you for the truly fantastic review!

We are absolutely delighted to hear that you consider it the "Best TV you've Ever Owned" and a "True Cinematic Masterpiece!" That is the exact kind of feedback we strive for when developing our premium home entertainment products.

It is incredibly rewarding to know that the combination of our Mini LED backlight, QLED technology, and the XR Processor is delivering the breathtaking picture quality you described—from the stunning contrast and deep blacks to the phenomenal brightness that handles both bright and dark room viewing so effortlessly.

We also appreciate you highlighting the immersive experience provided by the Acoustic Multi-Audio system with Voice Zoom and the seamless performance for gaming with the 120Hz, VRR, and ALLM features.

Thank you again for choosing the flagship BRAVIA 7 to be the centerpiece of your home. Your strong recommendation and loyalty mean the world to us!

Best regards, Gus, Sony Social Media Team

Posted 2 years ago

Hi Maseratigurl1920,

You made the right choice! We're happy to hear that you like the picture color quality of your new BRAVIA 7 TV. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Posted 7 months ago

Hi KimM,

We’re thrilled to hear that you and your husband are loving the upgrade! It’s fantastic that the picture quality and vivid settings are blowing you away compared to your previous model. We appreciate the helpful tip regarding the weight for wall mounting, as safety is always a priority with a screen of that scale. Thanks for choosing Sony.

Best regards, Eliab

Posted 7 months ago

Hi Silencewen,

We are truly heartened to learn that Sony remains the preferred choice for your family and that you’ve decided to splurge on a full home theater setup! It is wonderful to hear that the BRAVIA 7 is delivering the vibrant colors you love while providing the peace of mind you need regarding screen longevity. We are also glad that the user-friendly remote and the software compatibility with your favorite shows made this the right upgrade for you. Knowing that you even purchased a second unit for your mother is the highest compliment we could receive.

Thank you for being such a loyal part of the Sony family.

Regards,
Dominick

Posted 11 months ago

Hi AaronS,

Thanks for this incredibly detailed and thoughtful review of your new BRAVIA 7. We truly appreciate you taking the time to share your experience, as this kind of feedback is invaluable.

We're absolutely thrilled to hear you are "super happy" and find the TV's quality to be outstanding. It's great to know that the wide viewing angles and the built-in Google TV interface are working so well for you.

We also appreciate your honest observations about the reflections and brightness levels. High-performance screens can certainly have a learning curve with different lighting environments, and your insights are a great help for us and for other customers. For the brightness, we recommend exploring the "Picture Mode" settings, which can be easily adjusted to match your viewing environment whether it's daytime or night. You can also contact our Sony Support team if you need assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks again for choosing Sony!

Sincerely,
Jenn | Sony North America.

Posted 7 months ago

Hi FranklinA,
Thank you for sharing your thoughts! We are really happy to hear how well the K-85XR70 is working for you.

We appreciate your business and thank you for choosing a Sony TV!
Best regards,
Estefany

Posted 1 year ago

Hi Colts,

Great! We're glad that you like the picture quality and Google software of the TV. Thank you for choosing Sony!

-Ralph

Posted 1 year ago

Hello MrAx2u,

Thank you for providing such candid and detailed feedback on your Sony Bravia 7. We truly appreciate you sharing your high expectations and the specific areas where the TV hasn't quite met them. We're sorry to hear that you're considering returning it.

We understand your concerns regarding the image quality, especially with downscaling from 4K for older AV receivers. The Bravia 7 is designed to showcase the incredible detail of 4K content, and while it does handle upscaling for lower resolutions, performance can vary depending on the source and the capabilities of connected devices like older AV receivers. We always recommend ensuring all components in your home theater system are compatible with 4K HDR signals for the optimal viewing experience.

Regarding the screen reflectivity, we acknowledge that the Bravia 7 has a semi-gloss screen. While it helps maintain vibrant colors and contrast, it can be susceptible to glare in brightly lit rooms. For environments with significant ambient light, we often recommend exploring models with our X-Anti Reflection technology, such as the BRAVIA 9, which is designed to minimize glare.

We're pleased to hear that you find the built-in speakers "pretty decent." Your recommendation for a soundbar or compatible AV receiver is excellent, as external audio solutions often provide an even more immersive sound experience, particularly for movies and gaming.

We also appreciate you noting the size and weight of the TV; the Bravia 7, especially in larger sizes, is indeed a substantial piece of technology designed for impressive visual presence.

We want to ensure you are completely satisfied with your Sony product. If you're open to it, we would like to offer personalized support to help optimize your Bravia 7's picture settings for your specific viewing environment and connected equipment. There are often adjustments that can significantly improve perceived image quality and reduce the impact of reflections. Our support team can also discuss connectivity best practices and options for older equipment.

Please consider reaching out to our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We'd be happy to troubleshoot these concerns with you directly and see if we can enhance your experience before you make a final decision!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Posted 1 year ago

Hi Badthom, we're glad you are enjoying your new TV! Thanks for choosing Sony. ~Earl

Posted 1 year ago

Hello RahMem,

Thank you for your wonderful review of the K85XR70! We're thrilled you love the picture quality, vibrant colors, and deep blacks. Our team at Sony strives for smooth motion and an immersive experience, so we’re glad the HDR performance and 4K resolution impressed you. We also appreciate your feedback on the user-friendly Google TV interface and Dolby Atmos sound quality.

Thank you for choosing Sony!
Best regards,
-Fred

Posted 1 year ago

Hello DanielS,

Thank you for choosing Sony!

Thank you so much for sharing your experience with your K85XR70! We're thrilled to hear that the picture quality and vibrant colors exceeded your expectations, and it means a lot to us that you've chosen Sony TVs for many years. Your satisfaction and loyalty are truly appreciated. Enjoy your amazing viewing experience!

Best regards,
-Fred

Posted 1 year ago

Hi Joey,

That's very nice! We're glad to hear that you like the picture quality and sie of the TV. Thank you for choosing Sony!

-David

Posted 1 year ago

Hi AshleyR, we're glad you are enjoying your new TV! Thanks for choosing Sony! ~Earl

Posted 2 years ago

Hi IsaiahA,

Awesome! We're glad to hear that you like the the TV for your living room. We appreciate the 5-star rating and thank you for supporting Sony!

-David

Posted 11 months ago

Thank you for the fantastic review, WilliamSallwasser!

We are delighted to hear you're having an excellent experience with your K85XR70 television. It is truly rewarding to know that you are so impressed with the picture quality, whether in a bright or dark room. We designed our TVs to deliver a perfectly fantastic and immersive viewing experience, and it's great to know it has created a "magical place" for you.

We appreciate you choosing Sony and hope you continue to enjoy your entertainment.

Best regards, Gus, Sony Social Media Team

Posted 11 months ago

Hi NelsonB,

Thanks for sharing that amazing 5-star review! We're thrilled that you love the big screen and excellent picture of your new TV, and it's fantastic to hear you're already considering another one. Our OLED technology delivers truly stunning contrast and black levels, which we're sure you'll appreciate on the 77" model for your room.

Thanks for choosing Sony, and have a beautiful day!
DiegoV

Posted 7 months ago

Hi SirJim,
Thank you for sharing your feedback with us!
It is most rewarding to hear that you are impressed by the vibrant colors and the incredible clarity of your new display.

The K-85XR70 features our XR Backlight Master Drive, which uses thousands of tiny Mini LEDs to deliver incredible brightness and deep blacks at the same time.

Thanks for choosing Sony!
Warm regards,
Estefany

Posted 11 months ago

Hello Uzzy9mm,

Thank you for choosing Sony!

We couldn't be happier to hear that you find your K85XR70 TV fantastic! It's great to know you're enjoying the picture quality, especially in a bright room, and that the integration with your sound system and Google TV is seamless. Thank you for sharing your positive experience.

Best regards,
-Fred

Posted 1 year ago

Hi Kburley,
Thank you so much for sharing your experience with us. We’re thrilled to hear that you decided to give Sony a try and that you’re enjoying your K85XR70! It's wonderful to know that both you and your grandson are loving the clarity and quality of the picture. We are delighted to hear that it’s making your viewing experience enjoyable.

Thank you for choosing Sony!
Best regards,
- Stephanie

Posted 1 year ago

Hi HasanB,
Your feedback is much appreciated! We feel privileged to know you're enjoying your K-85XR70! It sounds like you put a lot of thought into choosing between OLED and Mini LED and we appreciate you going with our Mini LED. It's good to hear that the brightness works well in your sun-soaked living room. You're spot on that you might want to adjust the brightness settings when watching in a darker environment.
For detailed information, please visit the following link: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html
Thanks again for sharing your thoughts!

Thanks for choosing Sony!
Best regards,
Stephanie