Customer Ratings & Reviews

I have had many headphones. I have had predecessors to these (both XM3 and XM4s) and i have had/still have multiple of the largest competitors. Recently I have been daily driving for work and leasure the Surface Headphones 2+ which I love (Seriously the ANC on these things are better than any of my others by a landslide, too bad their sound quality isnt as good). So of course being headphone obsessed, I was sooo happy to hear the XM5s were coming and been reading up and prepping for today!! Had to drive 8 miles to a store partway across town to get the "white" pair but I got them! And I am not disappointed. Let's get into it! Pros: - Extremely light. Seriously these things just melt into your head. I would have had this review done hours ago BUT ended up listening to these for 6 hours because i just lost track of time and was wisked away in auditory bliss! Clamping force is super light though so not ideal for any as many action based activities. - Easy to set up/pair. Out of the box all I did was turn them on and they popped up to pair with my Samsung S22 Ultra. Set up was easy with configuration taking about 15 mins to set my button maps, Google Assistant, 360 Audio, enable LDAC, and pick a decent EQ preset to start with (Im a "bright" fan dialed down 4 notches with a little amp in the upper mids for my Sonys). All up took about 40 mins to get them completely to my prefered settings with a few tweeks here and there throughout the listening period. -Long battery life. All up i used 18% today in over 6 hours. Then when I threw them on to charge they took less than an hour to top out!! INCREDIBLE battery which is no shock from Sony. - Color/texture is gorgeous. As some reviews reported the "white" is more like a "Stone Creme" with some speckling to it. They have a matte finish and since people had reviewed saying the black smudged really easy I got white which really doesnt (plus i already had the denim blue XM4s and wanted these to really look different). -Packaging/quality. Everything is "classy" i dont know why people say these feel "cheaper". Plastic is used in headphones for a reason. Take it from someone who used to daily drive all metal Dr. Dre Detox Edition Pros (it was a different time ya'll lets move past it), you dont want that much weight and clamp force when doing 6,8, or 10 hours of listening in a day. These shave weight while staying sophisticated. I like it. - Sound quality. These things are SOOOO punchy i love it! That Carbon 30mm driver really is putting in work and its great at what it does. Less boom than the XM4s, much tighter "poppy" flavor to the bass notes (seriously go pull up Billie Jean - MJ with these and you'll see what i mean). Just very adaptable sound profile that really bring well mastered music to life! Don't believe me? Throw on "Reckoner"-Radiohead, or any "Off the Wall" - MJ track and have your jaw dropped!! Like your in the studio. Cons: - Pricey. This being the most expensive XM line item is hard to swallow. Are they worth it. I feel like yes. They bring more to the table than my Bose 700 for the same price. But still, price creep is present and could price these out of range for target customers who would love them. That's ok though, wait for black friday when the hit $349 or dare I say $329 then snag you a pair. - Portability. If you've looked into these you know this complaint. They don't fold in so harder to transport. Not really a major issue but noteworthy. Moving on... - ANC. It may just be how spoiled i have got with my Surface Headphones but i was slightly underwhelmed by the ANC. With my Surface Headphones i can snap right in front of my face at high-medium volume and not hear a peep. These i could snap at almost out stretched arm and still hear it at similar volume very clearly. Not too worried though as Sony is great at improving via firmware updates; but for launch day I'm a bit disappointed considering how much they hyped up how much they had improved. Still does the job just want more. - Included "charge cable".....seriously Sony.....its like 4 inches.....wire is not that expensive. I know you kept it short so it better fit in the magnetic case pocket but seriously what charger/situation is that gonna work with unless with a pc port or a table top usb hub. Do better for $400. - App. The app is very buggy right now. Setting up Google assistant it crashed twice and hung during registration at the start. Again this is day one stuff so you HAVE to expect that things like that aren't gonna be perfect and will improve but want to inform potential buyers so they are bummed by it. - LDAC unavailable for dual device mode. This isn't really a con, just a hope. In order to have dual device pairing LDAC is disabled. Im assuming it is due to bandwidth limitations caused by dual stream splitting the avaiable bandwidth but sucks having to enable it every time i go back to single mode. At least make it so they remember i had it on before dual device mode and have it automatically turn on. With that, we're done with the major stuff. I hughly recommend these. They are so light, comfortable, and sound amazing. If you're coming from the XM4s I can't say that they are necessarily an "upgrade" but more just a variant. The sound is just different enough to give a different experience, and honestly i think it makes these an even better all arounder than the XM4s were. Most of the issues will be patched in the coming weeks, and then these will be slayers!! They are definately gonna be daily driven with me for the next few months to put them through their paces. I would have loved to see aptX for PC and something like Team Certification given the events that have occured in business/workplace since the XM4 that i could use in my work, but that was prolly wishful thinking. Overall strong 5/5 and so happy to finally have them in my hands. But ultimately everyone's preferences will impact their thoughts on them so get out there, get yours and decide for yourself. Happy listening.

Sony has been at the top of the line for years now when it comes to Noise Cancelling Headphones, and their latest addition continues that tradition. So far my experience with the WH-1000XM5 have been excellent! UNBOXING & SETUP: - Sony has really impressed me this time around with their minimalist packaging and unboxing. Its a subtle thing but its just nice that everything is recyclable and it does not come with a bunch of extra packaging, twist ties, and plastic wrap. - Once you take them out of the carrying case, they are essentially ready to use! Just connect them to your phone / tablet / computer and you are ready to go! - Sony recommends downloading their Sony Headphone App as well, which is definitely useful. Especially since it downloads any software updates needed for the headphones in the future. PROS: - I absolutely love the refreshed design on these! The XM3 / XM4 had the same design which was fine, but the XM5’s really have a more modern sleek look to them that are a big upgrade. - I was very impressed with how light these are and how comfortable they are! Sony opted for more of a plastic feel to keep them lighter, but I don’t think it makes them feel cheap. I think it was the right choice to make to keep all day comfort in mind as well as portability. - On that note, I wore these for a long time and they were comfortable the entire time. The adjustable headband is better fitting, the ear pads are comfortable, and they are not too tight at all. - When I first put these on I was truly blown away at the Noise Cancelling. I have used plenty of noise cancelling headphones in the past, but these easily offer the best noise cancelling I have used. Instantly you are taken back by how much sound they drown out. - The Sound Quality is of course exceptional! Everything I listen to is so crisp and offers a ton of clarity. The dialogue / vocals are excellent, the bass is impactful, and everything about the music or show you listen to just feels alive. Overall I am very pleased with how great these sound. - The touch controls are once again excellent as well! You can pause, play, change tracks, change from noise cancelling to transparency mode, and if you hold your hand over the right touchpad you can quickly hear what’s going on around you which is an cool little trick. - Taking calls on the XM5’s are fantastic as well! I can tell the call quality has improved and people have told me the mics sound great on their end as well. Definitely would be really easy to use for phone calls, work meetings, or gaming as well. - Battery life is really solid too! 30 hours with ANC on, 40 without ANC, and they give you 3 hours of playback from 3 mins of charging if you are in a pinch. - Lastly, the minor details all work well too! They still offer a aux port, still charge via USB-C, and the carrying case feels premium. CONS: - I do wish these had a waterproof design for use outdoors or while working out. - The carrying case is larger than before since the headphones do not collapse/fold in, and instead just lay flat. However I still think the carrying case is really nice. BOTTOM LINE: - The Sony WH-1000XM5’s are simply the best Noise Cancelling Headphones you can buy! They offer superb Sound, Noise Cancelling, have great features, and are very comfortable! Plus Sony headphones just work with everything - Android, Apple, Windows, you name it. If you are in the market and want the best headphones possible, these are the ones to buy!

One of the best birthday gifts to myself that I’ve ever purchased!!!! I did my homework and started saving money for these headphones. I was even gifted cash and gift cards from a few who knew I was saving up. 11/10 recommend these to busy moms like myself who get easily distracted or are very nosey. When I need to focus, I turn on the noise cancellation and tell those around me “bye”…. my family already knows what that means. I’ve had these headphones for about 2 years now and have a cheaper version on order to give my son for Christmas. If he does well with them, I see myself handing my pair down to him or buying the newer version. I love how flexible to features are, including being able to turn off the talking feature that pauses your sound. That comes in handy when you’re sick and coughing or sniffing… learned real quick just how sensitive that feature can be. For the most part, I used my headphones when cleaning house, gaming on my PC, and traveling (I’m a passenger princess). They easily connected to my PC, 2 different IPhones and an IPad. I haven’t tried any other devices but I bet they’d connect to at least two of the TV’s we have. I have let my son use them but with their pricey cost, I get nervous. We both love how comfortable they are and the long battery life is unbelievable! I wish I hadn’t waited so long to purchase them. They quickly became a staple item to have! *excuse the horrible picture of myself cleaning house…. It was the only one I had of my wearing the headphones.

These headphones were amazing, the sound quality was so clear and the fact that you could customize the sound and change it based on what you are listening to is what really drew me in. Personally I like to purchase items based off of quality at an affordable price, I will say that these are little more on the $$$ side but it is 100% worth it if you value great sound quality. Overall the default setting for the sound is really good but the fact that you can select from multiple pre-made settings as well as customize your own is a really unique and thoughtful feature, it allows you to play with the sounds of the music and adjust them to fit your specific listening style. Not only is the quality of the sound impeccable but the style and comfort of the headphones is also very modern and comfortable. From the stone/tan color that looks great and doesn't leave any visible grease marks from your fingers or face to the soft, pillowy cushioning around the hears and headband that makes you forget your wearing headphones at all. Another great feature is the touch responsive surface on the sides of the headphones, it is super helpful and does away with the bulkiness of buttons and on a single charge these headphones have lasted through an entire roadtrip from Houston to Orlando. Overall I highly recommend these headphones, and while they might be on the pricey side they are worth every penny, nickel and dime. I love them and I know they will last for a LONG time with me!!

The Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones have exceeded my expectations in every aspect. When it comes to price, comfort, and style, they outshine their competitors, including Apple and Bose. In terms of value for money, the WH-1000XM5 headphones offer an unbeatable package. With their competitive pricing, they deliver exceptional sound quality and noise-canceling capabilities that rival even higher-priced options on the market. Sony has truly struck a balance between performance and affordability. Where the WH-1000XM5 truly shines is in their remarkable comfort and stylish design. Sony has made notable improvements from the previous WH-1000XM4 model, ensuring an enhanced fit and extended comfort during long listening sessions. The plush ear cushions and well-padded headband provide a luxurious feel, making these headphones a joy to wear for hours on end. Not only are they comfortable, but the WH-1000XM5 headphones also boast a sleek and sophisticated design that is sure to turn heads. Sony has paid attention to every detail, creating a visually appealing product that exudes elegance. Whether you're using them at home, in the office, or on the go, these headphones make a fashion statement while delivering exceptional audio performance. When it comes to sound quality, the WH-1000XM5 headphones truly excel. The immersive audio experience they provide is unparalleled. The powerful drivers deliver rich and dynamic sound across a wide frequency range, ensuring that every note and nuance is reproduced with stunning clarity. Combined with Sony's advanced noise-canceling technology, these headphones create a private oasis of sound, allowing you to escape into your own world. In summary, the Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are a remarkable choice that outshines their competitors. With their superior comfort, stylish design, and impressive sound quality, they provide an excellent upgrade from the previous WH-1000XM4 model. If you're looking for a pair of headphones that offer a fantastic blend of price, comfort, and style, the WH-1000XM5 is the perfect choice.

I love the Sony XM series and have been wearing them since 2020 with the XM3s. When I upgraded to these I was excited, but they’ve unfortunately broken on me many times. I return to them because the comfort and sound quality is there, but I wished the hinges around the headphone and headband area were stronger and not made of a hollow plastic. That actually changed in their new XM6’s which I have yet to be able to afford, but I do love that they finally added a metal hinge which will hopefully be more structurally sound (and repairable). My Best Buy+ membership is the only reason I haven’t bought a different pair, so shoutout to whoever sold me on it a couple years ago as it’s saved me thousands and I still get to enjoy the Sony brand. I like these, but would not recommend them over the XM4 or XM6 models. Additionally some problems I’ve had are it just shutting off randomly, disconnecting the audio from my phone while still being paired, and other weird software (possibly i’m no expert) related issues that have made owning them more frustrating than previous models.

I was on the hunt for a pair of noise-canceling headphones that could truly elevate my concentration and block out distractions when I study. After extensive research, I stumbled upon a remarkable contender that exceeded my expectations. It came down to a tough decision between the highly acclaimed AirPods Max and the Sony XM5. However, the Sony XM5 emerged victorious, thanks to its unbeatable combination of supreme comfort and impressive battery life. Let me tell you, these headphones are a game-changer. The noise-canceling capabilities are nothing short of phenomenal, allowing me to immerse myself in my work without any disruptions. Whether it's the bustling city streets or a noisy office environment, the Sony XM5 effortlessly drowns out the surrounding chaos, creating a serene auditory oasis. But it doesn't stop there. The comfort level of these headphones is simply unparalleled. The plush ear cushions and adjustable headband provide a snug fit that feels like a dream, even during extended listening sessions. I can wear them for hours on end without experiencing any discomfort or fatigue. It's truly a testament to the thoughtful design and engineering that Sony has put into these headphones. And let's talk about battery life. With the Sony XM5, I no longer have to worry about constantly recharging my headphones. The battery longevity is exceptional, allowing me to enjoy uninterrupted music and focus for extended periods. It's a relief to have such reliable battery performance, especially during long flights or work sessions. To top it all off, I managed to snag these incredible headphones on Black Friday, and boy, was it a steal! The discounted price made the purchase even more satisfying, adding tremendous value to an already outstanding product.

I cannot do headsets. They all hurt my ears! I decided to try again and spent time researching. These kept popping up for their ear comfort. So far these have not caused my ears, the cartilage, to ache once. I can wear them for hours during my workday, listening to music or shows and during my workouts with no ear pain! It's wild! Now, my ears may sweat and the top of my head gets a little sore, but I will take it as a win. Even my work, high dollar meetings headset kills my ears. I do have to reset settings but I think that is just me needing to learn the headset better. I turned off the touch controls yesterday as I was hitting them during workouts and causing disruptions. I do have a little head and these are still slightly big on me but again, I will take the win of no ear pain. They tend to slip off if I am doing floor strength training, so making a high bun helps support the headphones from sliding off. The sound is good..i am still playing around with that to nail the perfect tones.

Headphone build quality is great. Nice and clean seamless design. Earcups leather feels soft and comfy. Sounds are amazing but earcups a too shallow. It does not feel immersive so you will have to turn up the volume a little higher. Battery life is wonderful specially for long travel.

Super comfy and great sound quality. Comes with a charger, and aux type cord, and a carrying case. Has great noise cancelling and ambient mode. Bluetooth connects super fast and the mic works really good. Battery life lasts forever and charges really quickly.

I love these headphones. I’ve used them for over a month now and have to say I’ve honestly never had headphones that are so comfortable and fit so well. They’re my first pair of expensive over the ear headphones, so I was worried they would squeeze my head tight, but I’ve even fallen asleep with them and felt fine! I’ve worn them for hours on end, the battery does last a while even when not fully charged. The app for the headphones could be a little bit more user friendly and have a few bugs worked out, but it’s still easy enough to use. Pairing is simple, it even paired to the Bluetooth on my television. These are also my first noise cancelling headphones, and it’s really nice! It even worked well for me when I was sewing on my sewing machine and my partner was playing video games next to me. The music on a low volume was still enough to completely drown out everything too.

Disclaimer: Heavily invested in Apple’s ecosystem of products. I watched a lot of videos and reviews on these headphones prior to purchasing so it was between Apple and Sony. I chose the Sony XM5s because I thought they felt more comfortable, their noise canceling is top notch and the sound quality seems more natural to me than Apple’s, this is purely subjective of course. Your mileage may vary. Build quality is pretty sturdy and I love the case as sometimes I have to to travel. Battery life is also pretty amazing as well, they claim it’s 30 hours and it just might be, haven’t done any actual test of my own. I love the Sony app for this as the amount of customization kind of sealed the deal for me as well. They can only get even better from here.

Honestly the best investment I’ve ever made. Literally cancels all the noise around me perfect for flying, studying and everything in between. Battery life is amazing , light weight unlike the Air Pods max these are so easy to clean and extremely comfortable!

Use these for travelelimg / daily use the noise cancellation is amazing and so is the ambient mode I’ve very impressed with the sound and the weight of these headphones first pair and can definitely say they’re great !

These headphones are my absolute favorite. I was debating between the Apple, beats, and Sony but after trying them all out, these were superior. The noise cancelling is amazing. I love the clean look and color. They are so comfortable and adjustable to different head sizes. Comfortable for lifting and running. They do fall off when I work out abs or do push ups though. They don’t fold smaller for storage but the hard case is so pretty and protects them fine. Battery lasts soooooo long!

I have been using these for work at my office when I speak with clients as well as dailys for the gym/free time. Going on about 8 months with them. Love the fact that they are comfortable, can connect to work & personal phone or whatever 2 devices. Easy to clean. I sweat a lot @ the gym and and have no issues with cleaning them with a baby wipe/damp towel every time. Noise Canceling is great! 9/10. With NC off it's perfect for sound and being able to walk aware of your surroundings. Battery like is A1, I use them about 8 hours a day and can't remember a time they have every ran out. Charging is quick. Will Def buy these again or newer model hopefully when they no longer work.

Great sound quality. Very lightweight and comfortable.

They're the best ANC headphones I've found, and I've tried pretty much every mid and high end pair I could find. These cancel noise better, have better and fuller sound profiles, and are lighter weight and more comfortable on the head all day. I like the case it comes with too and the headphones not folding up, to me, is a pro. Battery life is amazing, I'm always plugging them in before they need it because I'm used to my things needing to be charged more.

I’ve always been a headphones/earphones fanatic. For the longest my favorite was the Powerbeats pro because of the quality. But the quality from these were amazing, the fact you are able to use the sensors on the ear muff for many things is awesome. The noise cancelling is elite and you are also able to customize them with the equalizer. These are also a lot better than the AirPod Maxes and never fall off my head. I also haven’t charged them in like 2 weeks and they still have battery

The sound is spectacular. Powerful bass, clear highs, and the best noise cancellation I've ever experienced. The battery lasts a long time and they're super comfortable, even after hours of use. Highly recommended.