Customer Ratings & Reviews

This robot lawnmower doesn't give clear instructions on where and what direction to place the charging station. When you call support for help, there is no answer and you have to wait until they call you back. When support calls back the time is either not convenient for you or they don't call back at all that day. I figured out how to get the mapping done with little to no help from Worx Support. The first use my lawn had stripes of uncut grass. I had to the update app and firmware and still the robot was going around something that wasn't there to avoid, so I had spots of uncut grass. At one point either the app, robot, or both lost Wi-Fi connection, the status on the app said the robot was going home, and would not allow me to select play to have the robot finish mowing the lawn. I selected refresh on the map, the app still said going home. I closed out of the app twice and went back in the app and it still said going home. I called Worx Support, waited two hours for them to call back. The Support Member told me to close the app and go back in, the status was still going home. I spent over two weeks attempting to get this robot lawnmower working properly, I personally could have had my lawn mowed four times. This robot lawnmower takes up too much of my time and frustration, I returned it. I like the other Worx products, but this robot lawnmower is not for someone who is technologically challenged.