“I got a new iPhone and a Best Buy Plus membership in August 2024. My receipt has info for a four month free trial of Apple TV. When I try to redeem the code I get message that it can't be found or won't work with my subscription. What's the issue?”
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I got this message also. The Best Buy Customer Service said I had to call Apple. I called Apple. They said that this offer was for Apple users. I have a Samsung phone and Smart TV. From other comments, it appears this is an expired offer that Best Buy keeps using. The 2nd Best Buy person I spoke with said she would escalate it.
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