Questions & Answers

Q: QuestionI need help setting up my laptop! How can I get Geek Squad to assist me with the set up?

Asked 6 months ago by Ricky.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionIf I drop my laptop is it covered?

Asked 7 months ago by Jake.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI want a refund on a laptop that I bought 9 months ago. Does geek squad protection ensure that I will get my money back?

Asked 7 months ago by Caleb.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You will not get a refund because it is past the 30 day refund/exchange policy. They will fix your laptop or replace it if it cannot be repaired.

  Answered 2 months ago by JasonM

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Q: QuestionHow to get a tv replaced under the 5 year protection plan if they tried a part and no work after the replacement part was installed

Asked 7 months ago by Mike.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the geek squad protection cover charger cord

Asked 7 months ago by Lin.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer They can definitely help you determine if that is your actual problem in just a few minutes.

  Answered 7 months ago by SunnyS

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Q: QuestionDoes the protection cover lost item

Asked 7 months ago by Laptopcoverage.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes 3 year Accidental Geek Squad Protection work for batteries

Asked 7 months ago by Quick.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionWhat happens if you can't fix my laptop

Asked 7 months ago by Willie.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionCan you extend the warranty?

Asked 7 months ago by 19782011.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionHow does this apply to open box deals?

Asked 8 months ago by Gigi.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes this include initial setup of laptop?

Asked 8 months ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer It should be mostly set up unless you got 365 or another operating system

  Answered 8 months ago by PatJ

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Q: QuestionMy son damaged his screen is that covered?

Asked 8 months ago by Rod.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I bought the accidental coverage, so mine is covered. I can't say for sure without it.

  Answered 8 months ago by Dal010101

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Q: QuestionI dropped my laptop and it hit two corners, causing them to bend. I'd like to fix it. Does that include it?

Asked 9 months ago by Alan.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Dear.... I would recommend bringing it to Best Buy Customer Service and asking them to take a look. It seems like the plan covers everything. I haven't filed any claims yet, but I'll check it out if I encounter a problem similar to yours. I hope this helps. Thank you!

  Answered 9 months ago by AndyL

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Q: QuestionIs it possible to have a Geek Squad Technician come to my apartment and get setup my new Lenovo laptop. I have a lot of apps to transfer from my old Toshiba laptop. I live in Batesville, Indiana. George Rick Stofer

Asked 9 months ago by Anonymous.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionDoes this plan covers mother board failure

Asked 9 months ago by YashwantM.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionMy 18 month old Envy laptop just DIED. The charger still works, but not on the laptop. It was plugged in and working when it suddenly shut off, and I can't get it to charge/turn on or anything.

Asked 9 months ago by DragonG.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes this cover damaged cord for the charging block? It accidentally got smashed.

Asked 10 months ago by CntryGrl98.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI have a bitlock recovery key issue, my recovery key is not working and neither is anything else, is this something Meet Geek can help with?

Asked 10 months ago by 5151.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI somehow broke the power cord at the computer end. Can I get it replaced ?

Asked 10 months ago by Jill.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection