“I purchased this laptop and find it to be very slow. I used the virtual assistant and was told to check for updates I did and they did not take. I ran the trouble shooter and they still do not download,”
Answer This Question
1-2 of 2 Answers
Brooke, slowness can happen due to a number of issues: 1) Check network speed. Try a LAN line - always 2-3 times faster than wireless or check wireless speed from carrier. 2) Check temp files - need to get a good cleaner. Try Total PC Cleaner - a free app from Microsoft. Also try CCleaner from CNET. Also run Disk Clean from Microsoft. 3) Antivirus - sometimes too aggressive and can slow processing. Check Windows Defender settings? 4) Use CHROME and not EDGE - make sure cache size is large. 5) Limit # of open files and active programs. Minimize what you use simultaneously. 6) Run scan for malware and irritant objects. Use Malicious Software Removal Tool (MSRT) from Microsoft.
Sorry, there was a problem. Please try again later.I would reach out to the HP support team if you think there are any issues with the computer.
Sorry, there was a problem. Please try again later.