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We appreciate you taking the initiative to reach out to us. This is a very sad situation, to see your Xbox One in such pain, and I am sure I would be reaching out as well if this happened to me. I recommend you schedule a reservation with a local Geek Squad agent to take a look at it and determine if it needs to be repaired or replaced by clicking the link here: https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018. They are in the best position to assist you in getting this resolved. Also, the full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
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