Questions & Answers

Q: QuestionWhat happens if the camera is damaged beyond repair?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection plan from Geek Squad enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionWhat happens if the device is damaged beyond repair?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad® Protection covers you for accidental damage.

Q: QuestionWhat type of damage does the protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection covers accidental damage.

Q: QuestionWhat type of damage does this protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection covers accidental damage.

Q: QuestionWhat type of damage does this protection cover?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer This protection covers accidental damage.

Q: QuestionHow long is the protection plan valid for?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer The protection plan is valid for 48 months.

Q: QuestionHow long is the protection plan valid for?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer The protection plan has a term length of 48 months.

Q: QuestionWhat is the duration of this protection plan?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer This Geek Squad Protection plan provides coverage for a term length of 24 months.

Q: QuestionWhat if my camera's battery stops holding a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If your original, non-disposable battery fails to hold a charge, you can get a one-time replacement.

Q: QuestionWhat happens if my camera's battery fails to hold a charge?

• A:Answer If your original non-disposable battery fails to hold a charge, you're eligible for a one-time replacement.

Q: QuestionHow do I transfer my Geek Squad Protection if I sell or give away my camera?

• A:Answer You can call 1-800-433-5778 to transfer your Geek Squad Protection with no additional charges or restrictions.

Q: QuestionWill I have to pay for parts or labor if my camera needs to be repaired under this plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer No, this plan covers 100% of the costs of parts and labor for qualified repairs.

Q: QuestionWhat does Geek Squad Protection cover beyond the manufacturer warranty?

• A:Answer Geek Squad Protection enhances your manufacturer warranty by covering accidental damage.

Q: QuestionDoes this plan cover a replacement battery if mine no longer holds a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, you can get a one-time replacement for the original battery if it fails to hold a charge.

Q: QuestionWhat does Geek Squad Protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionDoes this plan include any maintenance for my camera?

• A:Answer Yes, this plan includes annual maintenance for your DSLR or mirrorless camera. You can bring it to a Best Buy store for cleaning and a functionality check.

Q: QuestionDoes Geek Squad Protection cover damage from power surges?

• A:Answer Yes, if your camera is damaged due to a power surge, including those caused by lightning strikes, Geek Squad Protection will cover the repair.

Q: QuestionDoes this plan cover normal wear and tear?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, if there's a failure from normal wear and tear, Geek Squad will repair it.

Q: QuestionHow much does it cost to have my camera repaired under this plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer You'll never pay for parts and labor on qualified repairs.