A:AnswerHi Amy. Thanks for reaching out about this. I'm sorry to hear about your the galaxy buds!
Unfortunately, the Geek Squad Protection does not cover loss and theft replacement. I'd still recommend talking to your local Best Buy just to be sure they can't do anything however. I hope this helps. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Mary. Thank you for your question! I'm sorry to hear about what happened! Your Geek Squad Protection will absolutely cover this. Please gather everything that came in the box such as the earbuds, any accessories that came with, etc and head into your local Best Buy. You'll head to customer service and there, we'll be able to exchange them for the same unit if you would like or put the money towards something different. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerIf it's still within the replacement period (depending on how many years you bought), it's entirely possible. Head into your local best buy and check, it can't hurt. As long as you have SOMETHING to buy in, you should be mostly set.
A:AnswerHi Robin. Thank you for your great question! Absolutely! More than likely, your earbuds are now protected by accidental damage. Make sure you bring all of the parts that came in the box to your local Best Buy, and we should be able to swap it out. You don't need to worry if you threw out the documentation that was in there. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thank you for reaching out about this. We may be able to do that. We'd recommend you connect with your local Best Buy store either through going in or by calling them. If we're able to do that for you, it would be through them. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerThe 2-year protection is an additional fee. If you still have the receipt, you should see a charge for it if you got it at the time. If you did, just bring it in, and they'll replace it. But you'd have to re-purchase the protection plan if you want to put it on the new pair. Usually, though, that fee is worth it, for cases like this. It saves money in the longrun.
A:AnswerThey should still be under warranty (assuming you mean the protection plan). If you were to return/exchange, though, make sure the new case with them, as that may end up being a factor if they accept it or not.
A:AnswerIf it is applicable, you'd likely need a police report to prove they were stolen. Though, I doubt that'll work, you should communicate with police if possible.
In either case, I don't think they can do anything like locking the headphones out. You'd have to go through the product manufacturer for anything like that, if it's even a feature.