Questions & Answers

Q: QuestionI have a sharp roku tv and a few days ago it not conecting to the wifi and i reset it like they told me but it’s still not working. What can i do?

Asked 6 years ago by Lary.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for asking us a question. We know that TV issues are never ideal! We would love to get you back to watching TV as soon as possible. For support with this, please call us at 1-800-GEEKSQUAD, 1-800-433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a 50" Vizio with a 5 year protection plan and just gave to my daughter and her family as a Christmas gift. How do I transfer the 5 - Year Standard Geek Squad Protection Plan into their name? ~~~ Thank you! 12/22/18

Asked 6 years ago by CindyHoo.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer A new 50” TV is very kind gift to give this Christmas. Thank you for choosing Best Buy for this purchase. We’d be happy to point you in the correct direction to get the Geek Squad Protection Plan into your daughter’s name. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778. We recommend having your daughter’s full legal name, email address, physical address, and phone number ready upon calling.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI have a 65 Samsung TV that has a black line across the screen and I have a protection plan would you guys fix it or replace it?

Asked 6 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer They would prefer to replace it and don’t waste their time fixing it. :)

  Answered 6 years ago by Adri00Verified Purchase

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Q: QuestionDoes this come with geek squad tech support

Asked 6 years ago by Gdheav.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes it should. Mine always have.

  Answered 5 years ago by Average

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Q: QuestionI bought a Sharp 24" Roku LED tv. I also bought 5 year plan. Do you actually get a book for plan, or e mail plan paperwork? Thank you

Asked 6 years ago by cookie.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer You can receive an email at the time of purchase with the details of your plan. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a 55 inch TV and the standard 5 year protection plan sku # 6914742. Is there other levels of protection plans? What happens if something goes wrong and in year 4 or 5 and the TV can not be repaired or the model is not available?

Asked 7 years ago by Jim.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer 5 years is the longest plan we currently offer, though if you're looking to downgrade to a lower plan, that may be possible within our return period. As for if the television breaks and is not repairable, it will be swapped out for an equivalent model in terms of specifications, valued up to the original purchase price on your current television. You can see full Terms & Conditions at www.geeksquad.com/termsconditions.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a tv online as well as a protection plan. The tv came today but i want to cancel it and bought a differen model same brand. Can I transfer the protection plan to the new model

Asked 7 years ago by Realdeal.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer No, Geek Squad Protection Plans cannot be transferred between devices. Your plan should be cancelled and refunded to you when the TV is returned or exchanged.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI am buying a printer that has a 3 year manufacturer warranty. The 2 year standard Geek Squad Protection Plan is offered on this printer for the same cost that the plan is offered on a brand of printer that only has a 1 year manufacturer warranty. WHY?

Asked 7 years ago by Confused.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer A manufacturer warranty is almost always very limited. It may not cover everything you hope for.

  Answered 7 years ago by NyloracVerified Purchase

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Q: QuestionI recently bought a Bose sound wear companion with the 2year geek squad protection plan, does that apply only to that specific device? Or does it apply also to another device that I bought a couple years ago from best buy as well?

Asked 7 years ago by Mrfox.

• A:Answer A Geek Squad Protection Plan would only apply to the product it was purchased to with, and no additional devices. Please see www.geeksquad.com/termsconditions for the full terms of that plan.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionIf the Tv gets damaged is that covered under the protection plan and if not what other protection plan do I need ?

Asked 7 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer There are a couple different protection plans that are offered for our Televisions and I'm wanting to get you connected with an Agent that is standing by to see which one would work best for you! Please call us over the phone at (800) GEEKSQUAD, or via chat, www.geeksquad.com/chat.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionLast year my geek squad renewel was $129.00 and this year its went up to $169.00. why is this raising each year?

Asked 7 years ago by Scooter1986m.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Prices on renewals can vary as technology depreciates and part costs change.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionIf I bought geek squad protection but this item is a gift, how do i give the person I bought it for the protection?

Asked 7 years ago by melfan3.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Gift receipt should show that you add a geek squad protection on it.

  Answered 6 years ago by Krbp74Verified Purchase

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Q: QuestionI bought a Fitbit Alta one and a half years ago and have 2 years of basic Geek Squad protection on it. It doesn't want to hold charge and sometimes it doesn't sink. Can I replace it at Best Buy for a new one?

Asked 7 years ago by Nunuska.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Great question! To be honest, I'd need to gather more information on the plan you purchased at the time of sale to determine if you have a protection plan or a replacement plan. Although I may be unable to assist you here, I encourage you to work with one of our online chat Agent to see if they can't take a closer look into the plan you have! Our Geek Squad Agents are standing by ready to help! www.geeksquad.com/chat

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a two-year replacement plan on some headphones. Two months in, they broke and Best Buy replaced them. Does the replacement coverage continue? Is the replacement pair of headphones still covered?

Asked 7 years ago by JDawgZZZ.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer My son has returned his $20 ear buds so many times it isn't funny. I always say buy coverage even on a video game.

  Answered 7 years ago by BigG1Verified Purchase

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Q: QuestionI bought a 55” LG tv in aug 22,2016 I bought the 2 yr ext warrenty with it. Today I tried to turn it on and it won’t. I unplugged it and tried it from the on off switch on the tv. The red light blinks but it won’t turn on. Is still covered Thanks

Asked 7 years ago by Darren.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes I’m pretty sure it would cover that as long as they don’t determine it was misused ,dropped & tv was used in normal conditions & environment..sounds like a manufacture defect.. I would also call the geek squad hotline & ask them too,. since you already need to call them to set up a appt for repair but do it quick since you are already in the 2nd year of extended Warrenty . Good luck

  Answered 7 years ago by Susie

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Q: QuestionIs 43" TV considered large?

Asked 7 years ago by VB.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer no

  Answered 7 years ago by statongirlVerified Purchase

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Q: QuestionWhy is myscreen is doing this? My tv has never fell or has been hit or anything.

Asked 7 years ago by Bosque313.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer I can't see your issue, but if it's anything like my 4 month old Sony ... crappy workmanship, and worse warranty and customer support. By Sony AND BestBuy.

  Answered 5 years ago by MikeFromBaltimore

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Q: QuestionHi. For the extended warranty is it necessary to have my printed receipt or I can use the one sended by email?

Asked 7 years ago by Canez.

• A:Answer Yes but ,they can also look it up at your local Bestbuy

  Answered 7 years ago by Susie

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Q: QuestionI have the standard warranty, what if my tv damage because a water leak

Asked 7 years ago by Joel.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your warranty inquiry. You may also complete the e-mail form at the contact page.

  Answered 6 years ago by CommunityAnswer

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