A:AnswerBecause they will only provide tech support for computers. Anything else you have to pay for a home visit, even if it's under warranty (found that out hours after taking delivery of a brand-new TV only 2 hours previously)
A:AnswerThat would depend on the size of your tv and what may be wrong with it. For example. If it is a cracked screen. You can take it in and if you are still in the 30 day window. You might be able to exchange it. If it has lines on it going up and down or side to side and they appeared out of nowhere. I’d call their tech support and go off the directions that they give you. You may be charged a fee unless you got an extended warranty or have a tech support program that they offer.
A:AnswerHi there. Thank you for reaching out about this! Our Geek Squad Protection on a TV does not currently cover weather or accidental damage, which is of course a high risk on a TV outdoors. I hope this helps out. If you have any further questions, please let us know!!
A:AnswerI always purchase the total Geek Squad protection as I find it more than worth the extra money. I can't say how many times I've needed them if only for explanation on how to do something specific. Also I have returned a tv and when they did not have the same model, they still replaced it with a better model
A:AnswerHi Tony. Thanks for reaching out about this! I'm sorry to hear about what happened! Our Geek Squad Protection will cover against power surges. We can definitely send someone out to take a look at see how to best resolve the issue. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for taking time to connect with us about this. I'm sorry that you've been waiting so long to get this issue taken care of. We'd like to know more about what's going on so we can assist better. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerGo back to Best Buy and get the information. I personally keep all boxes for appliances for up to a year to make sure I have the information on the box and the box to take the appliance back to the store.
A:AnswerI contacted my Best Buy i bought my modem at. And they just offered me $30 off another modem. Like what? I paid for insurance and due to the circumstances i couldn’t get my modem replaced because of that.
A:AnswerThanks for your question, Langley! The Geek Squad Protection plan is separate from installation and/or mounting services. The plan will still cover the TV if it is mounted but the mounting service itself is a separate charge.
