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I had a similar problem with the same switch. I got video but no audio. Rep from Amazon says that the device is designed to plug directly into the tv. Once I did that I have no problem.
Sorry, there was a problem. Please try again later.Understand that all switches are not compatible with all things. In most cases an hdmi cable goes directly into the female hdmi port. I tried hdmi switchs. Not all of them work. Check with Geek Squad to see if there is a compatible. I hope this helps you. I am not an expert.
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