Questions & Answers

Q: QuestionDoes Geek Squad Protection cover issues caused by normal wear and tear?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers failures from normal wear and tear, including problems with internal parts or manufacturing defects.

Q: QuestionCan I transfer this Geek Squad Protection to someone else?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else, with no additional charges or restrictions.

Q: QuestionWhat does Geek Squad Protection cover?

• A:Answer Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionWhat happens if the battery in my DSLR camera fails to hold a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If your original, non-disposable battery fails to hold a charge, Geek Squad Protection will provide a one-time replacement.

Q: QuestionDoes this plan offer any kind of annual maintenance for my camera?

• A:Answer Yes, the plan includes annual maintenance. Bring your camera to a Best Buy store once a year for cleaning and a functionality check.

Q: QuestionDoes this protection plan cover power surge damage?

• A:Answer Yes, the plan covers power surge damage, including surges caused by lightning strikes.

Q: QuestionHow often can I get my camera cleaned with this protection plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer With this Geek Squad Protection plan, you can bring your camera to a Best Buy store once a year for cleaning and a functionality check.

Q: QuestionWhat does Geek Squad Protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionHow do I make a claim if something happens to my product?

• A:Answer You can visit your local Best Buy store to start a claim, or call Geek Squad at 1-800-433-5778.

Q: QuestionAre there any fees for parts and labor if my camera needs repair?

• A:Answer No, the plan covers 100% of the costs of parts and labor for qualified repairs, with no hidden fees.

Q: QuestionWhat does Geek Squad Protection cover beyond the manufacturer warranty?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty by covering accidental damage.

Q: QuestionAre there any costs for parts and labor with this Geek Squad Protection plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad Protection covers 100% of the costs for parts and labor on qualified repairs, with no hidden fees.

Q: QuestionCan I transfer the Geek Squad Protection if I give the camera to someone else?

• A:Answer Yes, you can transfer the Geek Squad Protection with no additional charges or restrictions. Call 1-800-433-5778 to transfer.

Q: QuestionWhat does this Geek Squad Protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer It enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionHow do I start a claim with Geek Squad Protection?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim, or call the provided number.

Q: QuestionWhat does Geek Squad Protection cover beyond the manufacturer warranty?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty by covering accidental damage to your device.

Q: QuestionWhat happens if my camera's screen has dead pixels?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If you have at least three pixels that are always the same color or a ghost image, they will fix your screen.

Q: QuestionIs damage from a power surge covered under this plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad will fix your camera if it's damaged by a power surge, including those caused by lightning.

Q: QuestionWill I have to pay for parts and labor for qualified repairs under this plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad Protection covers 100% of the costs for parts and labor on qualified repairs, with no hidden fees.