Questions & Answers

Q: QuestionHow long do you have to get the protection plan after you have ordered your tv

Asked 5 years ago by Tiffany22.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi Tiffany. Thanks for your great question! It can vary from person to person. We'd be happy to look into this with you and double check. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes this plan replace a broken remote controller?

Asked 5 years ago by Ken.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question, Ken! Depending on the plan, a broken controller may fall under its protection. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For support with processing or specific questions regarding your plan, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIs a 5 year geek squad warranty offered on all major appliances? I don't see it available on a refrigerator we are interested in.

Asked 5 years ago by Dave.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer You may have to purchase it in store I would definitely call there staff is very friendly.

  Answered 4 years ago by Samsung

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Q: QuestionHi I have the standard coverage with Geek Squad. I have a cracked phone screen. Is this repair covered?

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for reaching out to us about this. I'm sorry the phone screen is cracked! We'd like to look into your protection with you and see if we can get your phone fixed up. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIf I were to purchase a 5 yr. plan and Best Buy would go out of business during that period would I still be covered?

Asked 5 years ago by Tad.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi Tad. Thanks for reaching out to us about this. That's a valid question to ask. We definitely do not plan on going out of business any time soon but will continue to take care of our customers as best we can no matter what. If you have any further questions or need help, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy new UN65NU6900FXVA Samsung TV (SKU 6258405) remote (BN59-01301A) doesn't appear to have a microphone like the one on my ancient Amazon Fire remote. How do I use it to control Prime, Netflix, etc.with spoken commands??? Do I need to re-connect the Fire?

Asked 5 years ago by Guybert.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your great question! That particular Samsung remote does not come with a microphone built in for voice commands. With that TV specifically, unless you purchased a alternative remote that works with it, you couldn't use voice commands like you did with the Amazon Fire remote. If you need any help with this or have further questions, feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionAfter purchasing a labtop else where can I purchase geek squad for warranty at best buy

Asked 5 years ago by Ronnie.

• A:Answer Thanks for your question, Ronnie! You may be interested in our Total Tech Support Membership. You can learn more about our Total Tech Support program at https://www.bestbuy.com/totaltechsupport.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy order number BBY01-805796869394 of a "65" Samsung TV --- what assistance can be obtained with setup issues ( no red light at bottom; turns itself off after about 5 minutes; won't turn on; fuzzy picture; more that I don't know about....??????

Asked 5 years ago by Guybert.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question, Guybert! We'd love to help get this issue resolved and see what options are available to you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI bought a 49" Samsung Qled TV with 5yr protection in 2018. i was moving it and my thumb was holding corner of screen. When i squeezed to turn TV the screen looks like it cracked and a bunch of lines across top. Can be fixed? Does my warranty cover this?

Asked 5 years ago by Happy.

• A:Answer Hi there. Thanks for your question. I'm sorry to hear about your TV. We'd like to know a little more to determine how we can help out with this. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionmy screen is cracked but it also has internal damage. it turns on but when you are to use it half of the screen is black or the colors are like all over. although it was cracked it still worked until now which shows internal damage. does it cover?

Asked 5 years ago by user72.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question! I'm sorry to hear about your device! That might be covered. We'd like to know more and see how we can assist. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started with this.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a new Sony 65" TV 6 days ago. I purchased a 2 yr. Geek Squad protection plan at the time of purchase. I'm now wondering if I should have purchased the 5yr. plan. My store is closed due to COVID-19. How can I get a quote on the 5 yr. plan,

Asked 5 years ago by Alhtxs.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question! We should be able to help with your Geek Squad Protection plan. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy laptop keeps freezing, turning off on its own, and glitching while using certain apps; I did not drop or damage my laptop whatsoever. Is this covered for replacement or repair?

Asked 5 years ago by sallystone.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Sorry to hear about your recent issues with your laptop. We should be able to help get this issue resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have to return the product i got the protection for, but I can't get a refund the Geek Squad. What do I do?

Asked 5 years ago by Calis.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question, Calis! For support with your refund, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI bought 12 in kicker sub w 2 year geek squad it stoped working can i bring it in to get it replaced or pay to get an upgraded one?

Asked 5 years ago by Junior.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question! For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have a two year warranty for my Corsair K95 Platinum keyboard and I was wondering if was able to get a new one shipped to me due to the corona pandemic. It was purchased last year 08/28/19

Asked 5 years ago by JayFon.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question! For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes the geek squad warranty cover a laptop one uses for work? To work there at work and at home, loaded with software via your employer to let one work there at work or at home?

Asked 5 years ago by Wholesome.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question! If you're referring to Total Tech Support, this will cover all of your computers - your work computer included. If you're talking about the Geek Squad Protection purchased with a specific computer, that is only for that individual PC. If you have any further questions, we'd be happy to answer them for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 if you need more help.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI was taking my TV down and tried removing the legs from them. They ended up snapping off. Is this repairable?

Asked 5 years ago by JonS.

• A:Answer Hi there. Thanks for question! I'm sorry to hear about your TV. Normally, TV legs are not made separate from the unit itself. However, we'd be happy to look into this for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can help you out.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy TV has some issues and it is still under warranty. Why am I responsible to transport to the store myself? I feel you should come and look at it and if it needs to go to the store you should transport it.

Asked 5 years ago by Jenn.

• A:Answer Hi Jenn. Thanks for your question! We should be able to send someone out there depending on the size of the TV. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHave the 5-year protection plan on my Sony TV. Can it be extended after the five years?

Asked 5 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your great question! We used to allow extending protection plans. However, at this time, we no longer do that. If you have any questions or concerns about this change, feel free to reach out to us either at your local Best Buy or (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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